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Customer Support Agent (Igaming)
Job summary
Uma importante casa de apostas esportivas está em busca de um Agente de Suporte ao Cliente para se juntar à sua equipe em Itaim Bibi. O candidato ideal deve ser fluente em português e inglês, além de ter experiência em atendimento ao cliente. A posição exige habilidades de comunicação excepcionais e a capacidade de lidar com situações desafiadoras de forma eficaz. A empresa oferece um ambiente de trabalho amigável, oportunidades de carreira e um pacote de remuneração competitivo.
Benefits
Qualifications
- Experiência como Agente de Suporte ao Cliente é apreciada.
- Enfoque no cliente com excelentes habilidades de comunicação.
- Flexibilidade para trabalhar em turnos 24/7.
Responsibilities
- Responder a consultas de clientes de forma precisa, via telefone, email ou chat.
- Lidar com reclamações e fornecer soluções adequadas.
- Atualizar bancos de dados internos com informações e registrar consultas.
Skills
Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
This is an onsite position.
Key Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Requirements
- Fluency in Portuguese
- Fluency in English (verbal and written)
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer-oriented approach with excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Flexibility to work on shift rotation 24/7
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan
If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
Are you ok with an onsite position in Itaim Bibi?*
Do you have experience in customer service via chat, email or phone?*
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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