Technology Latam Site Delivery Lead (New Consumer

Johnson & Johnson; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading healthcare company is seeking a Technology LATAM Site Delivery Lead in São Paulo, Brazil. This role involves delivering IT services, ensuring service levels are met, and enhancing user experience through effective collaboration. With a focus on innovation and leadership, candidates should have over 4 years of experience in end-user support and possess excellent communication and customer service skills. Join a diverse workplace dedicated to improving health outcomes globally.

Qualificações

• 4+ years of relevant work experience.
• Demonstrated experience in IT End User Support.
• Excellent communication skills in English and local language.

Responsabilidades

• Deliver and support local personal computing services.
• Execute strategies to ensure agreed service levels.
• Partner with vendors to provide cost-effective services.

Conhecimentos

End-user services

Customer experience (CX)

User experience (UX)

Microsoft O365

Communication skills

Leadership skills

Ferramentas

Audio-video equipment

Virtual meeting tools

Descrição da oferta de emprego

Johnson & Johnson is currently recruiting for a Technology LATAM Site Delivery Lead (New Consumer Health Company).

This position will be located in São Paulo, Brazil.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.

Proud to be an equal opportunity employer.

Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day.

Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Roles and Responsibilities

• Responsible for the delivery and support of local personal computing services, desk-side support, end-user requests, and related infrastructure services to a site, or multiple sites for NCHC
• Execute strategies to ensure the delivery of agreed-upon service levels
• Partner with the Consumer Tech CTO organization and / or vendors to provide in-catalog services cost-effectively and with high quality
• Consult and work with on-site resources, Consumer Tech End User Services, and Consumer Tech partners to resolve local service issues
• Responsible for the delivery of approved infrastructure products and services to Operating Companies at J&J site(s)
• Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs / SLAs
• Ensure that overall site operations are in good health and in compliance with all J&J corporate, Technical Services, and local site / Operating Company's standard operating procedures and processes through the use of Site Metrics, Compliance Checks, and Reports
• Ensure local / site end-user computing assets are standard and secure
• Understand and align to the Consumer Tech End User Services' goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
• Execute required tasks for local, regional, and / or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise
• Act as the Consumer Technology on-site point of contact as well as incident and service request escalation contact for End User Services partners, Consumer Tech, and business clients as appropriate

Qualifications Position Requirements

• 4+ years of relevant work experience
• Demonstrated experience in end-user services, customer experience (CX), user experience (UX), or specialization in IT End User Support / Desktop Management Environment related area
• Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audio-video equipment
• Leadership skills with drive, innovation and a strong sense of commitment, and adaptive to change
• Excellent communication skills (oral, business writing, presenting, and listening) in English and local language
• Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner
• Demonstrated ability to innovate and explain IT concepts to non-IT stakeholders
• Good team player with a proven ability to partner across diverse audiences to influence decisions that improve the user experience

Primary Location

Brazil-São Paulo-São José dos Campos-Rod.Presidente Dutra, Km 154

Organization

J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda.

Job Function

Info Technology

Requisition ID