Predictive Dialer

Remote Hero; Teletrabalho; BRL 200.000 - 250.000; Tempo parcial

Resumo da oferta

A staffing agency is seeking a Predictive Dialer & Data Operations Administrator based in Porto Alegre, Brazil. This part-time independent contractor role focuses on dialer system administration, data management, and performance monitoring. Ideal candidates will have experience with predictive dialers, particularly Kixie, and possess strong technical skills in Excel. Fluent English is essential, and the position requires working in the morning EST. Join a dedicated team to enhance sales operations through effective data management.

Qualificações

• Proven hands-on experience in administering and managing a predictive dialer system.
• Strong ability to upload, clean, and organize lead lists efficiently.
• Fluent written and spoken English is required.

Responsabilidades

• Serve as the primary administrator for the predictive dialer system.
• Organize, upload, and scrub raw lead lists for outbound calling.
• Monitor agent call activity and prepare operational reports.

Conhecimentos

Dialer Experience

Data Management

Technical Proficiency

Experience with Zoho CRM

Fluent English

Ferramentas

Kixie

Excel

Zoho CRM

Descrição da oferta de emprego

Predictive Dialer & Data Operations Administrator

Logistics & Compensation

Position : Predictive Dialer & Data Operations Administrator

Contract Type : This is an Independent Contractor role, managed through RemoteHero for dedicated work with the client.

Workload : Part-time (approximately 20 hours per week).

Working Hours : Must work specifically in the morning (EST – Eastern Standard Time).

Time Zone : EST (Eastern Standard Time).

Reporting : The role reports directly to the Owner.

Salary Rate : 600$-800$ (Paid monthly).

About the Client

Our client is a fast-growing U.S.-based financial firm specializing in providing vital funding and lending solutions to businesses.

They rely heavily on efficient and data-driven sales operations to connect with potential clients.

The Opportunity

You will be joining a focused operations team, where your expertise in dialer technology and data management will be crucial to maintaining the efficiency and effectiveness of their outreach efforts.

Remote Hero is seeking a skilled Predictive Dialer & Data Operations Administrator to work as an Independent Contractor with our client.

This is a crucial, non-calling role focused entirely on supporting the sales team by ensuring the predictive dialer system runs flawlessly, lead data is clean and organized, and call performance is accurately tracked.

Key Responsibilities

• Dialer System Administration
  Serve as the primary administrator for the predictive dialer system, Kixie ( / ). Manage the dialer system configuration, settings, and operation to ensure maximum efficiency for the sales team. Monitor daily dialer performance and troubleshoot any technical issues to ensure smooth, uninterrupted operation.
• Data Management & Lead Flow
  Organize, upload, and scrub raw lead lists, ensuring data is clean, accurate, and ready for outbound calling. Manage the efficient flow of leads through the dialer system and calling campaigns. Handle data reconciliation, comparing and cleaning lists using proficiency in Excel.
• Performance Monitoring & Reporting
  Monitor agent call activity and performance against daily call targets. Prepare basic operational reports on dialer performance, agent activity, and campaign results using Excel and the Zoho CRM system. Collaborate with the Owner to ensure data practices and dialer usage support the firm's strategic outreach goals. Note: This is a support and administration role; the candidate is not expected to make sales calls.

Required Skills & Expertise

• Dialer Experience: Proven hands‑on experience in administering and managing a predictive dialer system. Direct experience with Kixie is highly needed.
• Data Management: Strong ability to upload, clean, and organize lead lists efficiently.
• Technical Proficiency: Required experience in Excel for data reconciliation and reporting.
• Experience with Zoho CRM and Zoho Campaigns is a strong asset.
• Work Style: Ability to deliver strong results independently, focusing on specific administrative tasks.
• Language: Fluent written and spoken English is required.
• Test: Candidates must demonstrate prior experience with a dialer system.