IT Support Technician | LATAM (Saturday to Wednesday)

Deel; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading payroll and HR platform is seeking an IAM Analyst to manage identity and access responsibilities, support IT processes, and troubleshoot user issues. The ideal candidate will possess strong communication and technical skills, along with experience in managing access workflows and automation tools. This position promotes a dynamic work culture with opportunities for growth and participation in a diverse global team.

Serviços

Stock grant opportunities

Flexible remote work options

WeWork access

Qualificações

• 3+ years of work experience as an IAM Analyst/Technician, IT Support, or related position.
• 2+ years of experience building and managing Okta workflows for large-scale organizations.
• Experience with automation flows using platforms such as Zapier or Workato.

Responsabilidades

• Manage overall identity and access responsibilities.
• Handle IT/IAM support tickets daily.
• Create documentation for new processes.

Conhecimentos

Strong verbal and written communication skills

IT experience in a fast-paced environment

Strong technical skills to analyze and troubleshoot

Basic understanding of scripting languages

Drive priority and time management

Thorough understanding of interdepartmental relations

Formação académica

Bachelor of Science in Computer Science or related field

Ferramentas

Okta

Slack

Microsoft

Google Workspace

Zoom

Zapier

Jamf

Descrição da oferta de emprego

Overview

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Overall Identity and Access Management responsibilities of software stack
• Provision, deprovision, license assignment, group assignment, secure and general access administration according to onboarding/offboarding requirements.
• Some manual processes and some through tools such as Okta, Lumos, or similar.
• Handle IT/IAM support tickets daily to troubleshoot, provision access and manage applications like Google Workspace, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
• Availability to work from Saturday to Wednesday
• Weekly technical support for new hire cohorts
• General management of devices with operating systems of Windows and Microsoft
• Provide technical support on company-wide webinars and meetings
• Create documentation for any new process that is introduced and update onboarding/offboarding information as required
• Ability to handle at least 40+ support tickets on a daily basis

Required Skills

• Strong verbal and written communication skills
• IT experience in a fast-paced environment
• Strong technical skills to analyze, troubleshoot, and support operating systems, MDM software, and other cloud-based software
• Basic understanding of scripting languages: GAM, PowerShell, and Bash
• Drive priority and time management to support/resolve activities and communicate results to users/management as necessary
• Thorough understanding of interdepartmental relations

Desired Skills and Experience

• Bachelor of Science in Computer Science or related field or equivalent experience
• Or three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position

• 2+ years of experience building and managing Okta workflows to optimize back-office IT processes for large-scale organizations (1,000+ users)
• Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on a monthly basis
• Any IT Support, IT Administration, or specific software certification is a plus
• Proven experience administering applications like Okta, Slack, Jira, Google Workspace
• A deep understanding of: Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA)
• MDM software such as Jamf, Kandji, Intune, Airwatch or similar

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

We are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other legally protected characteristics.

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We began using Covey Scout for Inbound on March 30, 2025.

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