Global Technology Lead - SAP Basis

Ball; São José dos Campos; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading packaging solutions company in São José dos Campos is seeking a Technical Enablement Lead to oversee SAP hosting services and vendor management. The ideal candidate will possess a Bachelor's degree and experience in service delivery and SAP technical operations. Responsibilities include leading technology projects, ensuring operational readiness, and enhancing service management processes. This role supports global SAP applications and requires fluent English for effective stakeholder communication.

Qualificações

• Fluent English is required for managing relationships.
• Experience in ERP technical ITS operations is needed.
• Knowledge of SDLC is essential.

Responsabilidades

• Lead SAP Hosting services and vendor management.
• Ensure adherence to global platform guidelines.
• Provide leadership in technology solutions for complex business problems.
• Serve as escalation support for ITS operations.

Conhecimentos

Service Delivery

Service Management

SAP Systems performance tuning

Software Development Lifecycle (SDLC)

Fluent English

Formação académica

Bachelor’s degree in Computer Science, MIS or equivalent

Descrição da oferta de emprego

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

This role, Technical Enablement Lead, resides in the SAP Center of Excellence organization, which is responsible for Ball SAP applications globally.

This role has responsibility leading projects, business as usual and operational support involving the SAP technical area, such as hosting services for SAP in Azure, SAP Basis, Services Management having the ability to translate business requirements into ITS specifications, technical design and configuration.

Key Responsibilities

• The Technical Enablement Lead role is responsible for the SAP Hosting services, SAP Basis Services and Vendor management at Ball.
• This role is focused on operations including SAP on the Azure Cloud, as well as SAP Basis and SAP SecOps.
• It is part of this role the delivery of projects related to the SAP Technical Ecosystem, such as: Software Lifecycle Management(Upgrades), SAP SecOps(Remediation).
• Position requires a strong internal stakeholder relationship dealing with multiple ITS areas as well as project SteerCo and business partners.
• Ability to translate Business requirements into ITS SAP Technical deliverables, solution design, technical coordination throughout end-to-end.
• The Technical Enablement Lead role is responsible for adherence to global strategic platform guidelines.
• Responsible for impact analysis of process improvement efforts; provides leadership in the implementation and execution of technology solutions to complex business problems.
• Defines cross-system solutions which map to re-engineered business processes.
• Provide planning, estimates, application development, documentation, and support leadership using technology best practices.
• Works closely with other ITS resources, business stakeholders, and third-parties ensure solutions support business requirements and capabilities.
• This role has an obligation to fully understand the Demand and Change Management Processes, associated SLA’s and ITS Standard operating procedures.
• To produce complete and meaningful High Level Estimates (HLE’s) based on demand requests .
• Participates as a key contributor in the design and development of complex applications and projects and is the expert in the technology selected.
• Accountable to drive and ensure SAP Technical deliverables are complete based on defined timelines .
• Responsible for detailed specifications, derives estimates, and assigns component development tasks to the onshore/offshore development teams.
• Responsible for knowledge transfer to ITS operations.
• Responsible for participating on operational readiness review , Disaster Recovery & Business continuity
• To ensure ongoing support of deployed solutions is handled in the correct manner from both a Business and Ball ITS perspective, therefore minimizing Business impact
• Server as escalation support for ITS operations involving SAP Major Incident Management, including out-of-ours support in case of major incidents.

Qualifications & Experience

• Completed Bachelor’s degree required - Computer Science, MIS or equivalent
• Fluent Level of english - the candidate will be responsible to manage relationships among Ball's global organization, as well as to external vendors
• Experience in Service Delivery, Service Management or related roles.
• Experience in ERP technical ITS operations
• Knowledge of Software Development Lifecycle (SDLC).
• Experience in SAP Systems performance tuning and High Volume Data Loads.
• Must be familiar with a project’s complete life cycle implementation of at least 1 to 2 projects.
• ITIL experience – at least to foundation level desirable

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.