Customer Success Specialist, Life Sciences

JoVE; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading producer of scientific video solutions in Brazil is seeking talented individuals for a sales role focused on promoting JoVE integrations and product usage in educational settings. Candidates must have a Master's degree or PhD in Life Science disciplines and 1 to 2 years of experience in sales or business development. This position offers opportunities to impact scientific research and education while working remotely and collaboratively with global teams. Competitive compensation aligned with local market standards is provided.

Serviços

Competitive compensation packages

Impact on science research and education

Opportunities for career advancement

Qualificações

• Master's degree or PhD in Life Science disciplines.
• 1 to 2 years of experience in sales or business development.
• Strong knowledge of education and market trends.

Responsabilidades

• Conduct daily outreach to Faculty to set up JoVE integrations.
• Increase JoVE adoption through product awareness sessions.
• Deliver presentations at conferences and workshops.
• Ensure consistent usage of JoVE resources.
• Communicate customer feedback to teams.

Conhecimentos

Interpersonal skills

Cold calling

Science communications

Formação académica

Master's degree or PhD in Life Science disciplines

Descrição da oferta de emprego

Overview

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1 : 1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Qualifications

• A Master\'s degree or PhD in Life Science disciplines.
• 1 to 2 years of experience in sales or business development, preferably in EdTech, SAAS or STEM publishing.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.
• Please share your resume in English.

Why Join JoVE?

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.