Customer Success Manager (Individual Contributor)

THE / STUDIO; Teletrabalho; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A global manufacturing platform is seeking a highly motivated Customer Success Manager to manage post-sale relationships and ensure client satisfaction. This fully remote opportunity requires strong organizational, communication, and data-driven decision-making skills to support SMB and mid-market customers. The ideal candidate should have over 3 years of client-facing experience and a proactive mindset to drive account growth and enhance customer experiences. Competitive candidates will possess excellent English skills and familiarity with CRM tools.

Serviços

Remote work flexibility

Diverse team environment

Opportunity for growth

Qualificações

• 3+ years of customer success, account management, or other client-facing experience.
• Comfortable using data to guide decisions and actions.
• Highly organized and able to manage multiple accounts simultaneously.
• Outcome-oriented, data-driven, resilient, proactive, and results-focused.

Responsabilidades

• Manage and grow a portfolio of SMB and mid-market customer accounts.
• Ensure customers achieve their goals and adopt the platform successfully.
• Monitor account health, customer activity, and production performance.
• Identify upsell, cross-sell, monetization, and expansion opportunities.
• Support customers throughout the product development journey.

Conhecimentos

Customer Success

Account Management

Strong CRM experience

Excellent English communication

Data-driven decision making

Ferramentas

HubSpot

Descrição da oferta de emprego

THE / STUDIO is a cutting-edge manufacturing platform designed to help creators, brands, and organizations seamlessly design and produce custom products. From apparel and accessories to promotional items, we make the process easy with low minimum order quantities (MOQs), exceptional quality, and the ability to meet even the tightest deadlines.

Opentocandidatesfromanywhereintheworld!

👋AboutUs

AtTHE / STUDIO,ourvisionistoempowerindividuals,regardlessoftheirexpertise,tounleashtheircreativityandbringtheiruniqueideastolifethroughtheproductionofcustomproducts.Wearecommittedtodeliveringtop-qualitycustomizedproductsthatnotonlyexceedexpectationsbutalsoprovideaseamlessandawe-inspiringexperienceviaourexceptionalteamandAI-integratedsystems.Byshoulderingthemanufacturingburdens,weliberateourcustomerstofocusontheirtruepassions,drivingthemtowardsremarkablesuccessandfulfillment.Together,weturndreamsintotangiblerealitiesandshapeaworldwherecreativityknowsnobounds.

OurheadquartersareinLosAngeles,California,butweareatrulyglobalcompanywithteam-membersacrosstheU.S.,Europe,SouthAmerica,Africa,andAsia / Pacific.Wehavegonetoafullyremoteworkingplatformsothatwecanattracttheworld’sbesttalent.

AllrolesatTHE / STUDIOare100%remotefromanywhereintheworld,aslongasyouhaveallyourtoolsandafast,stableinternetconnection!

Weknowthatsomeapplicantswillnotmeetalltherequirements,soweencourageyoutoapplyanywaysowecandetermineifsomethingelsemightbeagoodfit!

💻TheRole

We’relookingforaCustomerSuccessManagertoownthepost-salerelationshipandensurecustomersachievemeaningfuloutcomesonourproductdevelopmentandmanufacturingplatform.Thisrolemanagesmultipleaccounts,drivesadoption,identifiesrevenueopportunities,andensurescustomersstayengagedandsuccessful.

Theidealcandidatehasastartupmindset,ishighenergy,resilient,proactive,andcombinesadata-drivenapproachwithstrongrelationship-buildingskills.Youwillworkautonomouslyasamid-to-seniorindividualcontributorwhooperateswithurgencyandclearownership.

🎯WhatYou’llDo

ManageandgrowaportfolioofSMBandmid-marketcustomeraccounts.

Ensurecustomersachievetheirgoalsandadopttheplatformsuccessfully.

Monitoraccounthealth,customeractivity,andproductionperformancethroughCRMandinternaldashboards.

Conductcheck-ins,businessreviews,follow-ups,andrenewalconversations.

Identifyupsell,cross-sell,monetization,andexpansionopportunities.

GathercustomerfeedbackonproductexperienceandproductionprocessesandshareinsightswithProduct,Sourcing,andSales.

Proactivelyidentifyrisks,resolveblockers,andsupportcustomersthroughtheproductdevelopmentjourney.

Maintainclean,organizeddocumentationandaccountnotesinHubSpot.

Providerecurringinsightsandrecommendationstoimprovecustomerworkflowsandinternalprocesses.

🧩WhatWe’reLookingFor

3+yearsofCustomerSuccess,AccountManagement,orotherclient-facingexperience.

StrongCRMexperience;comfortableusingdatatoguidedecisionsandactions.

Highlyorganizedandabletomanagemultipleaccountssimultaneously.

Outcome-oriented,data-driven,resilient,proactive,andresults-focused.

ExcellentEnglishcommunicationandrelationship-buildingskills(C2).

Fastlearnerwithstrongattentiontodetail.

Marketknowledge(e-commerce,manufacturing,productdevelopment,orrelatedindustries)isaplus.

Startupexperienceorastartup-stylemindsetisstronglypreferred.

Comfortableworkingindependentlyasamid-to-seniorIC.

💡THE / STUDIO’sCompanyValues

Intellectuallycurious-possessesanaturaldispositionandcomforttoaskquestions,challengethestatusquo,andadesireto‘gettothebottomofthings’iftheyseesomethingnotquiteright

Self-motivatedwithameaningfulreasontodeliverexcellence

Goodcommunicationskillsthatenhancecollaboration,minimizemisunderstandings,andatafrequencythatisappropriateforaremoteteam

Radicalcandor-Coachable,acceptingofconstructivenegativefeedbackandwillingtoprovideconstructivenegativefeedbackwhereapplicable

Operateswithalevelofurgency-valuesimmediateactionwhereprudent,enablesquickdecision-making,swiftproblem-solving,andseizingopportunitiesinadynamicbusinessenvironment

Naturalcustomercentricity-hasanaffinitytoalwaysstarttheirtrainofthoughtoranalysiswiththecustomer’sperspective,biastowardstalkingtothecustomertounderstandthem

Results-driven-focusesonachievingandexceedingmeasurableobjectives

🔎OurTypicalHiringProcess

Submitanapplication.IMPORTANT : Pleasesubmityourresume / CVinEnglish

VideoAssessment

HiringManagerInterview

CEOInterview

Assessment / CaseStudy-ifapplicable

ReferenceCheck

Notethateveryroleisdifferent,sotheprocessmayvarydependingontherequirementsoftherole.Regardlessoftheresult,wealwaysinformcandidatesviaemail.

AtTHE / STUDIO,weknowthatourCompany'sstrengthliesinthediversityofourteam.THE / STUDIOisanEqualOpportunityEmployerandwewelcomeapplicantsfromallbackgrounds.Ourpolicyistoprovideequalopportunitiesforallapplicantsandindividualsregardlessofprotectedcharacteristics.Weprioritizeandmaintainafair,inclusiveandequitableworkplacefreefromdiscrimination,harassment,andretaliation.