Customer Service Specialist

Virtual Latinos; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A dynamic remote employment agency is looking for a Customer Service Specialist responsible for providing excellent customer support, managing inquiries, and ensuring a positive experience across various channels. Candidates must have strong English and Portuguese communication skills, a related degree or experience, and the ability to thrive in a fast-paced environment. This role offers flexible working hours tailored to client needs and is ideal for those who excel in a collaborative setting.

Qualificações

• Must be at least 21 years old.
• A quiet, private workspace is required.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, and social media.
• Identify customer issues, troubleshoot problems, and provide effective solutions.
• Update and maintain accurate customer records and account information.
• Maintain comprehensive knowledge of products and services.
• Build positive relationships with customers through communication.
• Document customer interactions and provide feedback.

Conhecimentos

Excellent written and verbal communication skills in English

Ability to excel in a fast-paced environment

Strong organizational abilities

Meticulous attention to detail

Collaborative team spirit

Commitment to confidentiality

Formação académica

1 year of related experience and/or a related degree

Descrição da oferta de emprego

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Job Title:

Customer Service Specialist

Pay Rate LinkedIn style:

Part-Time Monthly Rates : $840-$$1,400 (based on 20 hours per week schedule)

Full-Time Monthly Rates : $1,680-$2,800 (based on 40 hours per week schedule)

The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable.

Work Schedule:

The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.

Job Summary:

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Job Tasks:

• Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or upscale when necessary.
• Account Management: Update and maintain accurate customer records and account information in the system.
• Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication: Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications:

• 1 year of related experience and/or a related degree.
• Excellent written and verbal communication skills in English
• Ability to excel in a fast-paced environment.
• Strong organizational abilities.
• Meticulous attention to detail.
• Collaborative team spirit.
• Commitment to confidentiality.
• A quiet, private workspace.
• Must be at least 21 years old.

Languages:

• English mandatory
• Portuguese mandatory

Next Steps:

• Send your easy apply
• We will reach out and send you a form to send in your full application
• Get accepted into our community to have access to all our job offers
• Apply to job offers of your interest
• Get interviewed
• Start working in your dream Job!