Customer Service Representative

Keysight Technologies; Barueri; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global technology company in São Paulo is looking for a Customer Service Coordinator. This role is ideal for recent graduates eager to kickstart their careers. You will manage customer inquiries in Portuguese and English, oversee order fulfillment, and collaborate with various teams to enhance service. A Bachelor’s degree in Business or a related field is required, along with strong communication skills. Join a dynamic environment where you can thrive and grow your career.

Qualificações

• Bachelor’s degree in Business or a related field.
• Fluency in Portuguese and English is required, Spanish is a plus.
• Familiarity with ERP/CRM systems and understanding of order management is preferred.

Responsabilidades

• Interface with customers and support order-related functions.
• Provide support in Portuguese and English.
• Manage order fulfillment processes and documentation.
• Collaborate with teams to improve customer experience.
• Ensure compliance with regulations.

Conhecimentos

Communication skills

Problem-solving abilities

Organizational talent

Fluency in Portuguese

Fluency in English

Formação académica

Bachelor’s degree in Business or related field

Ferramentas

ERP / CRM systems

MS Office applications

Descrição da oferta de emprego

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Role Overview

We are seeking a highly motivated Customer Service Coordinator to join our team. This is an excellent opportunity for recent graduates who are eager to start their career in a global technology company. In this role, you will serve as the primary point of contact for external trade customers and internal partners, ensuring seamless execution of pre‑sales and post‑sales service functions. You’ll leverage your communication skills, problem‑solving abilities, and organizational talent to deliver exceptional service and support.

Responsibilities

• Interface with customers, logistics, manufacturing, and sales / service representatives to support a wide range of service and order‑related functions.
• Provide front‑line phone support, responding promptly to customer inquiries in Portuguese and English (Spanish is a plus).
• Manage end‑to‑end order fulfillment processes, including booking, processing quotes, monitoring inventories, and coordinating product deliveries.
• Respond to and resolve customer service requests such as order status updates, repair / calibration requests, product changes or returns, invoicing, contract administration, and lease management.
• Collaborate with cross‑functional teams to resolve issues and improve customer experience.
• Ensure compliance with trade, logistics, and company regulations while maintaining accurate documentation.

Qualifications

• Education: Bachelor’s degree in Business, or related field (or equivalent combination of education and training).
• Language Skills: Fluency in Portuguese and English (Spanish is a plus) (written and verbal).
• Technical Skills: Familiarity with ERP / CRM systems and MS Office applications; Understanding of order management processes and international trade compliance is a plus.
• Soft Skills: Strong communication and problem‑solving abilities; Excellent organizational and time‑management skills; Ability to thrive in a fast‑paced, global, and multicultural environment.

Careers Privacy Statement: Keysight is an Equal Opportunity Employer.