Business Systems Analyst

Greenpeace International; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An environmental organization based in São Paulo seeks a Business Systems Analyst to enhance global performance via strategic technology solutions. In this full-time role, you will analyze stakeholder needs, manage business processes, and foster internal collaborations. Ideal candidates will possess skills in Agile methodologies, CRM platforms, and effective communication. The position offers professional growth opportunities within a diverse, remote-first setting.

Serviços

Professional development opportunities

Access to wellbeing initiatives

Diversity and inclusion community involvement

Qualificações

• Proficient at eliciting and analysing business requirements.
• Experience in designing and testing processes.
• Knowledge of Agile/Scrum methodologies.
• Ability to communicate effectively in English and preferably another language.

Responsabilidades

• Analyze, specify, and validate the business needs of stakeholders.
• Perform business process analysis and mapping.
• Assist with functional and user acceptance testing.
• Design solutions to business problems.

Conhecimentos

Eliciting functional and non-functional requirements

Designing and documenting processes

Agile / Scrum methodologies

Collaboration and communication

Project management tools

Problem-solving and critical thinking

Working in a culturally diverse environment

CRM platforms knowledge

Salesforce Nonprofit CRM knowledge

Business Analysis certification

Descrição da oferta de emprego

• Permanent / full time

Greenpeace International (GPI) is looking for a Business Systems Analyst to play a crucial role in our Technology Department – enhancing the performance, cohesion, and alignment of our entire global network and supporting our mission to achieve a green and peaceful future through strategic technology and data solutions.

The Technology Department delivers technology and data solutions that enable the Greenpeace network to win campaigns and to support an effective and efficient global organisation through the massive strategic uplift that technology can give us :

Responsibilities

• Where all teams are supported by technology that is aligned to their needs, enabling them to have their greatest impact.
• Where change agents' power is amplified through Greenpeace's technology.
• Where our relationship with technology and data reflects our values and our mission to achieve a green and peaceful future.
• In this role you will
• Analyse, specify, and validate the business needs of stakeholders and manage and track their status throughout the development lifecycle.
• Perform business process analysis / mapping.
• Work with stakeholders and the product team to prioritise requirements.
• Translate conceptual business requirements into functional requirements in a clear manner (using assets such as process models, specifications, diagrams, and charts) that is comprehensible to developers / product team.
• Assist with the interpretation of requirements into feasible options, and communicating these back to stakeholders.
• Assist with functional and user acceptance testing, preparing and executing test scripts, and reporting issues for resolution.
• Constantly be on the lookout for ways to discover issues and deliver better value.
• Actively seek opportunities to satisfy the business needs of the community and offer feedback on options under consideration.
• Develop and utilise standard templates to accurately and concisely write requirements specifications.
• Act as documentation manager for the product documentation, including owning and maintaining any system where documents are stored.
• Build strong internal relationships with the systems team, local domain specialists, and management in national offices, as well as the wider community of product users.
• Assist the team in supporting the product practitioner community, including providing training, sharing best practices, and knowledge sharing.
• Design solutions to business problems, which may include new systems, processes, or products by evaluating different options and recommending the most suitable solution based on analysis and stakeholder input.
• Collect and analyze data to understand trends, patterns, and insights that can inform business decisions.

For further details about the role, please see the full job description.

What we're looking for

Remember, no one has every skill or experience needed for this role, and you'll have the opportunity to learn a lot from the team.

We believe someone who has a few of these is well suited to succeed in this role :

• Proficient at eliciting and analysing functional and non-functional business requirements.
• Proficient in designing, documenting, and testing processes.
• Knowledge of Agile / Scrum methodologies.
• Strong collaboration and communication skills.
• Knowledge of project management tools.
• Experience in delivering training, including preparing and giving presentations.
• Problem-solving and critical thinking skills.
• Experience working in an international and culturally diverse environment.
• A working knowledge of English, both verbal and written, and preferably one other language.
• Ability to work in a remote-first environment.
• Flexibility to travel.
• Knowledge in CRM platforms.
• Knowledge of Salesforce Nonprofit CRM platforms such as Sales Cloud, Service Cloud, NPSP, Non-profit Cloud, etc., is an added advantage.
• Certification in Salesforce Business Analysis or related certification.
• Understanding of CRM data models.

What you can expect

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff.

Staff can also access various wellbeing initiatives and also have the opportunity to join our global Equity, Diversity & Inclusion staff communities.

To learn more about working for Greenpeace, please visit our careers site.

About us

Greenpeace is a global campaigning network.

It comprises 25 independent national / regional organisations and a coordinating organisation, Greenpeace International.

Greenpeace uses peaceful, creative confrontation to expose global environmental problems and develop solutions for a green and peaceful future.

Our goal is to ensure the ability of the earth to nurture life in all its diversity.

That means we want to :

• Protect biodiversity in all its forms.
• Prevent pollution and abuse of the earth's ocean, land, air,