Quality Assurance jobs in United Arab Emirates

This role is primarily responsible to 1) Process Trade Finance related applications / documents as per the laid down procedures and meet service standard. 2) Investigate records / files in order to establish or clarify facts required to progress queries raised internally and externally 3) To undertake specialised technical duties/assignments related to Trade Finance.

• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

• Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.

• Maintain zero operational loss
• Adherence to SLA and Customer TAT
• Achieve satisfactory Internal/external Audit OCS and OR ratings
• Support in achieving high Customer Satisfaction Score
• Support in achieving high rate of employee satisfaction.
• Adhere to Training Man-Days for self
• Execute departmental initiatives as advised
• To Process transactions related to Trade Finance Products within laid down procedures.
• Liaise with customers and resolve queries/problems
• Ensuring timely updation of transactions in the relevant systems.
• Ensuring timely review/revision of SOP
• Conduct investigation to rectify errors
• Ensuring attending all incoming messages within SLA system upgradation and Technical assistance to team members.
• Prepare statistical data for internal and external relationship
• Deal with customer/counterpart in other banks to respond to queries and problems
• Correspondence of routine nature with customers and other external/internal contacts.
• To identify risk in day to day operations and bring to attention of management
• To provide technical guidance to customers when needed
• To suggest ideas and strive for continuos process improvement
• To expedite transactions of unusual nature
• To hold records in custody as per designation memo
• To ensure safe custody of records.
• Any other duty/task as entrusted by the Dept Manager/Head

• Graduate (Preferably in Commerce / Financial Services/Banking & Finance etc.) and preferably CDCS.

• Minimum 1-3 years of experience in Trade Finance.

No

Full-time