Program Assistant jobs in United States

Over the many years of its pursuit for investment diversification, the Ghobash Group has capitalized on opportunities in sectors with encouraging growth potential by either buying out established operating companies or founding new businesses to extend value into those markets. As the portfolio of these fully, or majority-owned operating companies grew and became more diversified, the Group establishedABAN INVESTMENT in 2008 to administer and facilitate its smooth operation. Each operating company general manager reports into the CEO of Aban Investment and as such it is an actively managed portfolio of companies.

ABAN Investment currently has stakes in Technology, Oil & Gas, Pharmaceuticals, Industrial Chemicals and Supplies, Hospitality, Healthcare, and Consumer Services. It is committed to building high-value businesses, from start-ups and early stage ventures to mergers and acquisitions for more mature businesses.

The Systems Specialist is responsible for managing and supporting Windows, Office 365, and Azure Cloud environments to ensure secure, reliable, and high-performing IT services across on-premises and cloud platforms. The role includes administering Windows Server, Azure infrastructure, virtualization platforms, and Office 365 services, while supporting cloud migrations, backup, and disaster recovery initiatives. The Systems Specialist troubleshoots and resolves incidents, performs routine maintenance, and implements configurations in line with organizational standards, security policies, and service level agreements. Working closely with internal IT teams and vendors, the role participates in change management, disaster recovery, and continuous improvement initiatives, ensuring compliance with regulatory requirements and delivering seamless, secure operations that support business objectives.

General

• Manage and optimize IT environments across Windows Server, Azure, Office 365 (Exchange, SharePoint, Teams), email security, and hybrid systems to ensure high availability, performance, and security.
• Perform routine system updates, patching, and maintenance to maintain stability, security, and compliance.
• Provide advanced troubleshooting support for servers, virtual environments, Active Directory, Office 365, and end-user escalations, ensuring timely resolution and minimal business disruption.
• Participate in capacity planning, system upgrades, disaster recovery testing, and continuous improvement initiatives to enhance system performance and resilience.

Windows Server & Desktop Management

• Install, configure, and maintain Windows servers services, including Active Directory, DNS, DHCP, and Group Policy, ensuring secure identity, authentication, and network management across hybrid environments.
• Support and optimize Hyper-V virtualization environments, ensuring scalability, high availability, and efficient workload management.
• Perform regular system updates, patches, and security hardening.
• Configure and manage Azure infrastructure, including virtual machines, networking, storage, database services, and cost optimization to support cloud-first strategies.
• Implement and maintain Azure AD, security policies, and compliance settings.
• Monitor cloud performance and optimize cost efficiency.
• Lead cloud migration initiatives, optimizing Azure resource usage, implementing governance, and ensuring cost efficiency.

Office 365 Administration

• Configure and manage Office 365 services, including user provisioning, access controls, email configurations, and collaboration tools, ensuring secure and efficient communication.

Security & Compliance

• Monitor system health and security using tools such as Azure Monitor and Azure Security Center, responding to incidents, vulnerabilities, and potential threats.
• Manage email security systems and domain protection solutions, including DMARC, DKIM, and SPF, to safeguard against phishing, spoofing, and unauthorized email use.
• Manage and secure file servers across physical and cloud environments, ensuring reliable access, backup, and data protection.
• Apply security best practices across Windows, Office 365, and Azure.
• Monitor for vulnerabilities and implement remediation measures.
• Ensure compliance with organizational and regulatory standards.

Backup & Disaster Recovery

• Implement and maintain backup, disaster recovery, and business continuity solutions for critical applications, virtual machines, and data across on-premises and cloud environments.
• Test disaster recovery plans regularly

Technical Support & Documentation

• Provide Tier 2/3 support for Windows, Office 365, and Azure-related issues.
• Maintain accurate documentation of configurations and procedures.
• Maintain comprehensive documentation for configurations, backup procedures, disaster recovery plans, and compliance audits.

Minimum:

• Bachelor of Computer Engineering or Equivalent
• Bachelor of Computer Engineering or coursework in networking, security, or telecommunications
• MCSE: Core Infrastructure, Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert

Experience:

• Minimum of 5to 6 years’ experience in a similar role

Skills and Abilities:

• Strong understanding of Windows Server environments.
• Expertise Hyper-V virtualization and managing virtualized workloads.
• Proficient in Azure infrastructure, Office 365 services, and hybrid cloud systems.
• Knowledge of managing backup, disaster recovery, and business continuity solutions.
• Familiarity with ITIL processes and IT service management best practices.
• Skilled in analyzing reports, performing root cause analysis, and troubleshooting complex issues.
• Maintain comprehensive documentation of systems, configurations, and operational procedures.
• Collaborate with vendors to implement solutions and obtain technical support.