Senior Program Manager, Delivery Experience

Amazon; Dubai; On-site; AED 293,000 - 441,000; Full time

Job summary

A leading e-commerce company is seeking a Sr. Program Manager to enhance the delivery experience within the MENA region. The ideal candidate will have over 5 years of program management experience, strong analytical skills, and a Master's degree or MBA in a relevant field. This role involves P&L ownership, strategy development, and influencing cross-functional teams to achieve business goals. The successful applicant will be instrumental in driving improvements and managing the timely launch of initiatives.

Qualifications

• 5+ years of program or project management experience.
• Proven ability to drive improvements using data.
• Experience in communicating results to senior leadership.

Responsibilities

• Drive DEX related initiatives within the MENA region.
• Assess what is important for customers and the business.
• Manage execution of the vision aligned across stakeholders.

Skills

Program management experience

Data and metrics analysis

Communication skills

Business judgment

Financial acumen

Data-driven decision making

Process improvement

Education

Masters degree or MBA in supply chain, business engineering, finance or related field

Tools

Excel

Data Analysis tools

Job description

Overview

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce? Experienced and entrepreneurial leader with a strong work ethic. If yes this opportunity will appeal to you.

The Delivery Experience team is looking for a Sr. Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of P&L ownership, product ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard the role is a blend of the following dimensions - business strategy, program value assurance, operational excellence and entrepreneurship.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups and ensure timely launches of initiatives. Successful candidates will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization at all levels will be absolutely critical to success in this role.

Responsibilities

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Strong verbal and written communication skills
• Sound business judgment, confirmed ability to influence others and a consistent track record of taking ownership and driving results
• Strong financial acumen to quantitatively assess decisions quickly and engage in complex business decisions
• Proven data-driven decision making and quantitative analysis skills including advanced knowledge of Excel and Data Analysis tools
• Experience in benchmarking and competitive strategy
• 2 years of driving process improvements experience
• Masters degree or MBA in supply chain, business engineering, finance or related technical or quantitative field

Required Experience

Manager

Inclusive culture and accommodations

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