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Job summary
A leading bank in the UAE is seeking a full-time retail banking professional to enhance customer relations and promote banking products. The role involves actively engaging with customers, achieving sales targets, and ensuring high service standards. Candidates should have a high school diploma and relevant banking experience.
Qualifications
- 2 years relevant experience in the banking sector.
- Familiarity with bank products and related policies.
Responsibilities
- Sell asset and liability products to customers.
- Process loan applications and customer requests.
- Achieve individual sales targets and participate in team meetings.
Skills
Education
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening FAB online requests returned cheque delivery etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
- Educate Classic and Advantage customers about automated channels including ATM call centre and NBAD online and promote their migration tothese channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to usealternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout onlinedemonstrationand assist with mobile app demo and customer download
- NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level ofcustomerexperience at all times with zero customer complaints.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
Additional Information :
- High School graduated
- 2 years relevant experience in banking sector.
- Familiarity with bank products customer experience and related policies andprocedures
Remote Work :
No
Employment Type :
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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