E-commerce Associate (Emiratisation)

Chalhoub Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail company in Dubai is seeking an E-commerce Associate to support daily operations for Direct-to-Consumer websites. This role is pivotal in optimizing customer journey from browsing through to fulfilment. The ideal candidate should possess a keen interest in eCommerce, strong organizational skills, and an analytical mindset. The Group offers a competitive benefits package, flexible working policies, and emphasizes inclusivity and Emirati talent development.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Interest in eCommerce and online customer experiences.
• Strong attention to detail in a fast-paced environment.
• Basic understanding of data and website performance metrics.

Responsibilities

• Manage daily operations of assigned websites for a good customer experience.
• Support website functionality and smooth ordering processes.
• Collaborate with teams to enhance customer satisfaction.

Skills

E-commerce interest

Attention to detail

Organizational skills

Analytical mindset

Collaboration

Proactive attitude

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You’ll Be Doing

The E-commerce Associate will support the day-to-day operations of our Direct-to-Consumer (DTC) websites, working closely with the E-commerce team and relevant Group Central functions. This role plays an essential part in ensuring a seamless on-site customer journey, from browsing and ordering to payment and fulfilment:

• Assist in managing and optimizing the daily operations of assigned websites to deliver an exceptional customer experience across all touchpoints.
• Support the ongoing enhancement of website functionality, ensuring smooth ordering, payment, and fulfilment processes.
• Learn and contribute to website merchandising, customer acquisition, and commercial performance initiatives.
• Gain an understanding of operational systems and how data flows within an eCommerce business.
• Collaborate with cross-functional teams to establish efficient, repeatable processes that drive business growth and improve customer satisfaction.

What You’ll Need to Succeed

• A keen interest in eCommerce, digital retail, and creating exceptional online customer experiences.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Analytical mindset with basic understanding of data and curiosity to learn about website performance metrics.
• Collaborative spirit, comfortable working with cross-functional teams and building positive relationships.
• Proactive attitude, eagerness to learn, and adaptability to new tools, systems, and processes.

What the Group can Offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.

Join us and be part of our exciting future!

Apply now to kickstart your journey with Chalhoub Group.