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Hire Resolve
Guest Service Agent (Reservation/Call Center)
Job summary
A multinational hospitality company seeks a skilled Reservations and Customer Service Representative in Ras Al Khaimah, UAE. In this full-time role, you will manage individual and group room reservation requests, provide detailed information about services, and ensure customer satisfaction. Ideal candidates will have extensive experience in customer service, strong communication skills, and familiarity with reservation systems like Opera. Flexible working hours are required.
Qualifications
- 12 years of experience in reservations, call center or customer service.
- Familiarity with hotel reservation systems (e.g. Opera) and telephone systems.
- Excellent communication and interpersonal skills.
Responsibilities
- Handle individual and group room reservation requests via phone, email or other channels.
- Provide information about room types, rates, promotions and availability.
- Answer inbound calls promptly and professionally.
Skills
Tools
This job opportunity is with a planned starting date of 1st September 2025.
- Handle individual and group room reservation requests via phone, email or other channels.
- Accurately enter bookings into the reservation system (e.g. Opera PMS).
- Provide information about room types, rates, promotions and availability.
- Upsell rooms and services to maximize revenue.
- Ensure all reservation details are accurate and updated.
- Process reservation modifications and cancellations in line with company policy.
- Answer inbound calls promptly and professionally.
- Respond to general inquiries, complaints or requests for information.
- Redirect calls to appropriate departments when necessary.
- Log all guest interactions in the CRM or ticketing system.
- Handle last‑minute requests or emergencies calmly and efficiently.
- 12 years of experience in reservations, call center or customer service.
- Familiarity with hotel reservation systems (e.g. Opera) and telephone systems.
- Excellent communication and interpersonal skills.
- Ability to multitask, stay calm under pressure and solve problems efficiently.
- Flexible with working hours including weekends and holidays.
No
Full‑time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.