Team Leader (Night Shift) - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Team Leader for their Front Office team at Jumeirah Zabeel Saray. The role involves overseeing daily administrative tasks, supervising guest services, and maintaining financial controls to enhance guest satisfaction. Ideal candidates will have a diploma in hospitality, at least 2 years in a 5-star hotel, strong communication skills, and proficiency in relevant software. The position offers a competitive tax-free salary and attractive benefits in the UAE.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates across properties

Excellent leave and health care package

Life insurance

Functional incentives

Qualifications

• Diploma or Degree in a hotel-related field and secondary school education.
• Minimum of 2 years' experience in a 5-star hotel environment.
• Knowledge of additional languages, particularly Arabic, is a plus.

Responsibilities

• Oversee daily administrative tasks for smooth guest arrivals.
• Supervise Guest Service Executives for effective scheduling.
• Maintain communication with Guest Relations and Accounts teams.
• Enforce financial controls to maximize revenue.
• Identify training needs and ensure compliance with standards.
• Support reception operations and improve guest satisfaction.

Skills

Fluency in spoken and written English

Strong interpersonal skills

Guest-oriented attitude

Strong computer skills

Education

Diploma or Degree in hotel-related field

Tools

Opera PMS

MS Word

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand‑painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award‑winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non‑motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for a Team Leader to join the Front Office team at Jumeirah Zabeel Saray. The main duties and responsibilities of this role:

• Oversee daily administrative tasks including printing and filing reports, managing room discrepancies, and preparing registration materials for smooth guest arrivals.
• Supervise Guest Service Executives to ensure punctuality, proper grooming, and effective scheduling of breaks, while coordinating room assignments and special requests with relevant departments.
• Maintain close communication with Guest Relations and Accounts teams regarding VIP allocations, billing concerns, and follow‑up on outstanding payments.
• Enforce financial controls by monitoring credit policies, auditing processes, cash float management, billing accuracy, and promoting upselling to maximize revenue.
• Identify training needs, conduct appraisals, assist with onboarding and cross‑training, and ensure compliance with health, safety, and grooming standards.
• Act as a representative of the brand by supporting reception operations, handling special projects, and providing proactive feedback to improve guest satisfaction and team performance.

About You

• The candidate should hold a Diploma or Degree in a hotel‑related field and must have completed secondary school education.
• A minimum of 2 years’ experience in a 5‑star hotel environment is required, with prior training experience considered an advantage.
• Fluency in spoken and written English is essential, and knowledge of additional languages—particularly Arabic—is a plus.
• The candidate must have strong computer skills, including proficiency in Windows, Internet Explorer, MS Word, and familiarity with POS or PMS systems, especially Opera.
• Excellent interpersonal and communication skills are required, along with a professional and guest‑oriented attitude.

About the Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.