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Complaints Management & Insights Lead
Job summary
A leading insurance provider in Dubai is seeking a Complaints Management Specialist to oversee end-to-end complaints, ensuring issues are resolved promptly. The ideal candidate will have a bachelor's degree in Business Administration and 3–5 years of experience in complaints management or customer service within the insurance or financial services industry. Strong communication, problem-solving, and relationship management skills are essential for success in this role, aimed at enhancing customer satisfaction and service quality.
Qualifications
- Minimum 3–5 years of experience in complaints management, customer service, or client relations.
- Proven track record of handling escalated complaints and delivering timely resolutions.
- Strong knowledge of complaints handling procedures and compliance standards.
Responsibilities
- Handle end to end complaints management and ensure timely acknowledgment of complaints.
- Liaise with clients and report on customer complaint resolutions.
- Input all complaints onto the CRM database and report following procedures.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.