Complaints Management & Insights Lead

Sukoon Insurance; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

A leading insurance provider in Dubai is seeking a Complaints Management Specialist to oversee end-to-end complaints, ensuring issues are resolved promptly. The ideal candidate will have a bachelor's degree in Business Administration and 3–5 years of experience in complaints management or customer service within the insurance or financial services industry. Strong communication, problem-solving, and relationship management skills are essential for success in this role, aimed at enhancing customer satisfaction and service quality.

Qualifications

• Minimum 3–5 years of experience in complaints management, customer service, or client relations.
• Proven track record of handling escalated complaints and delivering timely resolutions.
• Strong knowledge of complaints handling procedures and compliance standards.

Responsibilities

• Handle end to end complaints management and ensure timely acknowledgment of complaints.
• Liaise with clients and report on customer complaint resolutions.
• Input all complaints onto the CRM database and report following procedures.

Skills

Excellent communication skills

Problem-solving skills

Relationship management

Emotional intelligence

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Job description

A leading insurance provider in Dubai is seeking a Complaints Management Specialist to oversee end-to-end complaints, ensuring issues are resolved promptly. The ideal candidate will have a bachelor's degree in Business Administration and 3–5 years of experience in complaints management or customer service within the insurance or financial services industry. Strong communication, problem-solving, and relationship management skills are essential for success in this role, aimed at enhancing customer satisfaction and service quality.