Dispatcher

Al Sahraa Recruitment Services; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency in the UAE is looking for a highly organized Dispatcher to manage transportation services in Abu Dhabi. The successful candidate will excel in communication and multitasking, ensuring efficient operations while providing exceptional customer service. A high school diploma and at least 2 years of experience in a similar role are required. Knowledge of GPS systems and flexibility for a rotating shift schedule are essential. Additional language skills are advantageous.

Qualifications

• 2 years of experience in dispatching logistics or a related field.
• Fluent in English with knowledge of additional languages as an advantage.
• Flexibility to work on a rotating shift schedule.

Responsibilities

• Receive and process transportation requests from clients.
• Assign drivers and vehicles according to schedules.
• Monitor vehicle movements using GPS systems.
• Coordinate with operations for timely delivery.
• Respond to transportation issues and find solutions.
• Maintain records of transportation activities.
• Provide delivery updates and address client concerns.
• Ensure compliance with safety regulations.

Skills

Excellent communication skills

Organizational abilities

Customer service skills

Time management

Proficiency in GPS systems

Ability to multitask

Education

High School Diploma or equivalent

Certification in logistics or transportation

Tools

Dispatch software

Job description

Permanent

Position: Dispatcher

We are currently seeking a highly organized and detailoriented Dispatcher to join our team in Abu Dhabi. The ideal candidate will have excellent communication skills a strong ability to multitask and a passion for providing exceptional customer service. As a Dispatcher you will play a crucial role in ensuring the smooth and efficient operation of our transportation services.

Key Responsibilities

• Receive and process transportation requests from clients both internal and external
• Assign drivers and vehicles to transport goods and materials according to delivery schedules and customer requirements
• Monitor and track the movement of vehicles using GPS systems and communicate updates to clients and drivers
• Coordinate with the operations team to ensure timely and efficient delivery of goods
• Respond to any issues or delays that may arise during transportation and find solutions to minimize disruptions
• Maintain accurate records of transportation activities and update the system with relevant information
• Communicate with clients to provide updates on delivery status and address any concerns or complaints
• Ensure compliance with company policies procedures and safety regulations at all times
• Collaborate with other departments to improve processes and enhance overall customer satisfaction

Qualifications

• High School Diploma or equivalent; additional certification in logistics or transportation is a plus
• 2 years of experience in dispatching logistics or a related field
• Excellent communication and customer service skills
• Strong organizational and timemanagement abilities
• Proficiency in using GPS systems and dispatch software
• Knowledge of transportation regulations and safety procedures
• Ability to work under pressure and handle multiple tasks simultaneously
• Flexibility to work on a rotating shift schedule including weekends and holidays
• Fluent in English; knowledge of Tagalog Bengali or Sinkala is an advantage