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Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
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Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
Job summary
A luxury hotel chain is seeking a Guest Experience Supervisor for its new LXR Eastern Mangroves Abu Dhabi location. This role involves overseeing Guest Experience operations, managing pre-arrival communications, and training the Guest Experience team. The ideal candidate has previous luxury hotel experience, strong leadership skills, and a passion for exceptional guest service. Fluency in English is essential, and knowledge of additional languages is beneficial. This is an exciting opportunity to contribute to a premier hotel pre-opening environment.
Qualifications
- Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
- Passion for creating meaningful guest connections.
- Fluency in English is essential; additional languages are an advantage.
Responsibilities
- Oversee daily Guest Experience operations, ensuring seamless coordination.
- Manage pre‑arrival communications and special requests.
- Handle VIP and repeat guest recognition programs.
- Train, coach, and motivate the Guest Experience team.
- Analyze guest feedback and implement service improvements.
Skills
Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
HOT0C5A2
LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran Eastern Mangroves District, UAE
At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection – a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre‑arrival, in‑stay, and post‑stay service – ensuring every interaction reflects the essence of LXR luxury.
- Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
- Manage pre‑arrival communications and special requests, anticipating guest needs.
- Handle VIP and repeat guest recognition programs with attention to detail and discretion.
- Train, coach, and motivate the team to maintain LXR service standards.
- Analyze guest feedback, implement service improvements, and celebrate success stories.
- Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
- A genuine passion for creating meaningful guest connections.
- Excellent communication, problem‑solving, and organizational skills.
- Strong presence, emotional intelligence, and the ability to lead by example.
- Fluency in English is essential; additional languages are an advantage.
Guest Services, Operations, and Front Office
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.