IT Business Solutions & Applications Expert (mid-senior role)

Consultz; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in the UAE is seeking an IT Business Solutions Applications Expert for a mid-senior level role. The successful candidate will lead enterprise applications strategy, focusing on AI-driven capabilities and operational excellence. With over 10 years of experience in managing applications like Oracle ERP and Dynamics CRM, you will define operating models, maintain application roadmaps, and mentor a high-performing team. This role requires strong vendor management and compliance skills, alongside a Bachelor's degree in a related field.

Qualifications

• 10+ years of experience managing enterprise applications.
• Proven track record of defining operating models and implementing roadmaps.
• Experience in overseeing system upgrades or digital transformation.

Responsibilities

• Define the Target Operating Model (TOM) for Business Solutions.
• Develop and maintain a two-year enterprise applications roadmap.
• Assess the current application portfolio and define target landscape.
• Formalize a governance framework for enterprise applications.
• Strengthen vendor relationships and ensure compliance with SLAs.
• Lead and mentor a high-performing collaborative team.
• Ensure governance maturity across all enterprise applications.

Skills

Vendor management

Communication skills

Agile methodologies

Stakeholder management

Education

Bachelor's degree in Business, IT, or related field

Postgraduate qualifications (MBA or MSc in Information Systems)

Tools

Oracle ERP (Fusion / EPM)

Dynamics CRM

Adobe Experience Cloud

Job description

Job Description

Consultz is supporting our client, a well-renowned Sovereign Wealth Fund (SWF) in the region in their search for ITBusiness Solutions Applications Expert for a mid-senior level role.

Purpose

The role is responsible for leading the strategy, delivery, and governance of enterprise applications to ensure alignment with IT and business objectives, with a focus on enabling AI-driven capabilities. This strategic and hands‑on role defines the Target Operating Model (TOM) for Business Solutions, develops multi-year application roadmaps, and drives operational excellence across key platforms including Oracle ERP (Fusion / EPM), Dynamics CRM, and Adobe Experience Cloud. The role also includes application rationalization, vendor management, and ensuring compliance with governance, risk, and security standards.

Key Responsibilities

• Define the Target Operating Model (TOM): Lead the design of the Business Solutions operating model, balancing centralized and decentralized ownership, with clear governance structures. Establish accountabilities, processes, and engagement principles to ensure efficient application management.
• Develop and Maintain Enterprise Applications Roadmap: Create and maintain a two-year enterprise applications roadmap, aligning with business and IT strategies. Identify and prioritize key initiatives (e.g., Oracle Redwood, Dynamics CRM enhancements, Adobe integration) that drive automation and AI capabilities.
• Application Rationalization: Assess the current enterprise application portfolio and define the target‑state landscape (invest, divest, replace, retire). Provide recommendations on sequencing, prioritization, and implementation of changes to optimize the portfolio.
• Governance & Lifecycle Management: Formalize a "Permit to Operate" framework for all enterprise applications, ensuring adherence to checkpoints, approval criteria, and go‑live governance. Drive continuous improvement in operational stability, quality, and performance across key enterprise platforms.
• Vendor and Stakeholder Management: Strengthen vendor relationships, ensuring timely renewals, compliance with SLAs, and performance tracking. Drive cost optimization, leveraging strategic value from technology partners and enhancing vendor accountability.
• Team Leadership and Development: Lead and mentor a high‑performing, collaborative team focused on project delivery, communication, and capability development. Foster a culture of continuous learning and ensure the team delivers predictable, high‑quality outcomes.
• Compliance and Risk Management: Ensure governance maturity across all enterprise applications, with a focus on maintaining audit readiness, adherence to IT security policies, and continuous compliance with industry standards.

Requirements

Education

Bachelor's degree in Business, IT, or related field (Postgraduate qualifications such as an MBA or MSc in Information Systems preferred).

Professional certifications (e.g., PMP, ITIL, TOGAF, Oracle / Microsoft certifications) are advantageous.

Experience

10+ years of experience managing enterprise applications, including ERP (Oracle Fusion / EPM), CRM (Dynamics 365), and digital platforms (Adobe Experience Cloud).

Proven track record of leading application strategy and delivery, from defining operating models to implementing multi-year roadmaps.

Strong expertise in application rationalization, including portfolio assessment, modernization planning, and vendor management.

Hands‑on experience in overseeing large‑scale system upgrades or digital transformation programs (e.g., Oracle Redwood, Dynamics CRM enhancements).

Demonstrated ability to drive governance, risk management, and compliance within IT systems.

Skills & Knowledge

• Deep understanding of vendor management, SLAs, license renewals, and vendor performance tracking.
• Experience with project delivery methodologies (Agile, Waterfall, Hybrid).
• Strong communication and stakeholder management skills, with the ability to translate complex technical strategies into actionable business outcomes.
• Familiarity with cloud transformation programs (Oracle Cloud, Azure, Adobe Experience Cloud).