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ICT Support Team Lead
Job summary
A healthcare provider in Abu Dhabi is seeking an ICT Support Specialist to provide first line support and resolve technical issues. The ideal candidate will have a Bachelor's degree in Computer Science or ICT, at least 3 years of experience in ICT support, and strong problem-solving skills. Responsibilities include managing service desk requests, maintaining service records, and collaborating on technical issue resolution. This role offers an opportunity to grow within a supportive team environment.
Qualifications
- Bachelor's degree in Computer Science or a related field from an accredited institution.
- At least 3 years’ experience in an ICT support service environment.
Responsibilities
- Provide first line support via the ICT service desk.
- Resolve ICT technical problems for users effectively.
- Maintain service records in the IT Service Management tool.
Skills
Education
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Closing date:
Number of positions: 1
Recruiter name:Rami Alsaman
Reference number: 65249
Workplace Type:
Mediclinic Corporate Office Abu Dhabi| Abu Dhabi | United Arab Emirates
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload
Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Maintain service records and their resolution in the IT Service Management tool
Lead complicated technical issue resolution and participate and contribute towards small projects
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations
At least 3 years’ experience in an ICT support service environment
- First line hardware and software technical problem solving skills
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
- Customer relationship management
- Verbal and written communication skills in English
- IT service management tool
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family
Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.