ICT Support Lead — Service Desk & Projects

Mediclinic International; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking an ICT Support Specialist to provide first line support and resolve technical issues. The ideal candidate will have a Bachelor's degree in Computer Science or ICT, at least 3 years of experience in ICT support, and strong problem-solving skills. Responsibilities include managing service desk requests, maintaining service records, and collaborating on technical issue resolution. This role offers an opportunity to grow within a supportive team environment.

Qualifications

• Bachelor's degree in Computer Science or a related field from an accredited institution.
• At least 3 years’ experience in an ICT support service environment.

Responsibilities

• Provide first line support via the ICT service desk.
• Resolve ICT technical problems for users effectively.
• Maintain service records in the IT Service Management tool.

Skills

First line hardware and software technical problem solving skills

ITIL Service Management

Customer relationship management

Verbal and written communication skills in English

IT service management tool

Education

Bachelor Degree in Computer Science or ICT equivalent degree

Certification in ITIL v3 Foundations

Job description

A healthcare provider in Abu Dhabi is seeking an ICT Support Specialist to provide first line support and resolve technical issues. The ideal candidate will have a Bachelor's degree in Computer Science or ICT, at least 3 years of experience in ICT support, and strong problem-solving skills. Responsibilities include managing service desk requests, maintaining service records, and collaborating on technical issue resolution. This role offers an opportunity to grow within a supportive team environment.