Patient Administrator - IVF

Mediclinic Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is seeking a Patient Administrator to enhance patient care quality. Responsibilities include managing appointment scheduling, medical insurance processes, and billing. Ideal candidates should have secondary school education and 2-3 years of customer service experience, preferably in healthcare. Proficiency in MS Office and knowledge of medical insurance terminology are essential. Join us to grow within the Mediclinic Middle East Family.

Qualifications

• 2-3 years experience in a customer services role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM (customer relations management) software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor's Degree in medical science or finance/accounting

Job description

Closing date: 16/08/2025
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 59121
Workplace Type:

Care Collaboration Centre - Abu Dhabi Abu Dhabi United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degreepreferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family

Required Experience: Unclear Seniority