ofertas na Amazon em Emirados Árabes Unidos

The duties of the CRM encompass both sales and technical responsibilities, including managing the entire customer lifecycle from ordering to support and follow-ups.

1. Oversee daily operations of the technical support helpdesk (ticket system).
2. Respond to technical issues via phone and email, logging helpdesk tickets accordingly.
3. Manage customer accounts through the internal web system (WHMCS).
4. Provide live chat support on the website for technical issues (levels 1, 2, 3) and handle internal phone support.
5. Possess knowledge of Linux/Windows web server operations.
6. Understand various web server types, operating systems, and control panels (cPanel, Plesk), and manage them effectively.
7. Utilize basic SSH commands and RDP tools.
8. Set up new servers from scratch, including installation, hardening, and maintenance.
9. Perform server security hardening, troubleshooting, and analysis.
10. Address spam issues, resolve IP blacklist problems, and manage server IP blacklists and SMTP issues.
11. Coordinate with server/data center providers for server setup, issue resolution, and maintenance to ensure server health and updates.
12. Configure shared, VPS, cloud, and dedicated hosting packages.
13. Understand and implement cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2, DigitalOcean, Google Cloud, Microsoft Azure, etc.
14. Be familiar with common software like WordPress, Joomla, and email marketing tools.
15. Take responsibility for the full technical operation of all servers and systems within the company.
16. Work independently or remotely as needed, proactively responding to customer and team needs.
17. Advise management on new tools, software, and hardware market trends.

• Excellent command of internet technologies, SSH, RDP, email, domain management, DNS, and IP addressing (v4, v6).
• Strong knowledge of CentOS, Ubuntu, Windows, and similar operating systems.
• Experience with various web, email servers, VPS, cloud, and dedicated hosting environments.
• Hands-on experience with cloud setup, load balancing, geo-distribution, and failover configurations.
• Experience in web server security, spam management, website hacking mitigation, and server hardening.
• Previous experience working in a web hosting company.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills under pressure.
• Knowledge of customer service standards and procedures.
• Ability to create, edit, and maintain technical knowledge bases for customers.
• Proficiency in English (spoken and written); additional languages like Arabic are a plus.
• Graphic design skills are advantageous.
• Minimum of 1 year of experience in e-commerce, website design, or basic programming.
• Experience with PHP, HTML5, MySQL, ASP, .NET, and MSSQL.
• Prior experience in IT customer support and hosting companies.

Note: Training will be provided during the first month.

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