Payments Program Manager, DSP, Delivery Experience, Payments, and Value Added Services

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global e-commerce leader in Dubai is seeking a dynamic Payment Program Manager to enhance last-mile delivery processes. You will ensure accurate payments, resolve invoice queries, and drive process improvements. The ideal candidate should have 3+ years in program management, experience with data-driven initiatives, and strong stakeholder management skills. Join us and contribute to delivering exceptional customer experiences.

Qualifications

• 3+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience in stakeholder management dealing with multiple stakeholders.

Responsibilities

• Provide best-in-class support ensuring Last Mile account creation.
• Setting up payment processes unique to the Last Mile Channel.
• Track metrics and provide reports to leaders.

Skills

Program management experience

Cross-functional collaboration

Process improvement

Advanced Excel skills

SQL knowledge

Stakeholder management

Project management

Education

Bachelor’s degree

Job description

At Amazon our aim is to be the most customer‑centric company on earth. The goal of Amazons Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best‑in‑class experience through the introduction of pioneering new products and services in the last mile arena.

We are looking for a dynamic, organized self‑starter to join as a Payment Program Manager for the Last Mile team supporting a new and exciting last‑mile channel.

The successful candidate will work closely with the Finance Business Coach (BC) On the Road (OTR) Central Operations (CO) ACES and DSP Program Managers in a fast‑paced last‑mile organization. This person will provide hands‑on support to ensure accounts are set up accurately, ensure accurate payments are processed on time while managing invoice queries and exceptions, and also achieve WW parity in terms of processes and technology.

You will dive deep into the system to understand the payment process, bank information, invoice data, and classification per business needs in order to identify payment issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support building a robust logic to identify areas of improvement as well as prevention of future issues.

Key job responsibilities

• Provide best‑in‑class support ensuring Last Mile account creation is established in a timely manner
• Setting up payment processes unique to the Last Mile Channel
• Achieve WW parity in terms of processes and tech
• Execute financial reviews for DSP partners across MENA
• Deal with supplier‑related issues and see them through to satisfactory completion
• Interpret commercial contracts and understand how they apply to an invoice
• Understand the 3‑way matching process and finance policies around resolutions
• Maintain accuracy with costs flowing within the General Ledger to ensure correct accounting treatment of all costs incurred
• Set up new accounts in procure‑to‑pay systems
• Partner with Finance Program and Account Management functions and 3rd‑party vendors supplying services to ensure on‑boarding and payments are executed timely
• Support and resolve invoice queries within internal SLAs
• Track metrics and provide reports to leaders
• Proactive in suggesting process improvement to payment/invoicing processes

A day in the life

The Payments PM will manage the daily payments SOPs, drive issue resolution through stakeholder management and influencing, and generate reports, probing their accuracy by defining clear mechanisms for data collection and reporting. They will partner with the ACES OPS Finance and BC teams to define root causes of payment challenges and work cross‑functionally to resolve them through sustainable and scalable solutions.

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross‑functionally with tech and non‑tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Bachelor’s degree
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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