3PL Program Manager, Global Procurement Shared Services

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a 3PL Operations Manager based in Dubai. This role involves managing performance and capacity of logistics providers, improving customer experience, and driving process optimizations. Candidates should have a Bachelor's degree, advanced skills in Excel and SQL, and experience in project management. The ideal candidate will be comfortable working with data and across various teams to enhance fulfillment processes.

Qualifications

• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL.
• Experience working cross-functionally with tech and non-tech teams.
• Proven track record in program or project management.

Responsibilities

• Manage and control performance cost and capacity of External Fulfillment Logistics provider.
• Monitor and analyze customer experience and delivery performance.
• Prioritize projects and evaluate stakeholder expectations.

Skills

Advanced Excel skills

SQL

Stakeholder management

Project management

Education

Bachelors degree

Job description

Global Procurement Shared Services supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support.

This role includes interfacing with the Third Party Logistics (3PL) providers and being the main Point of Contact for all internal teams such as Transportation, External Fulfillment, Retail, and Supply Chain. With the main tasks being management control and direction for the 3PL operations, the main objective is to continuously improve the level of service that the 3PL provides to our customers.

The 3PL Operations Manager will be responsible for both launch and improvement projects in this space with both Amazon internal stakeholders and the 3PL and will contribute to the development of Amazon’s flexible & customer‑centric fulfillment.

This role can be based in one of three locations – Barcelona, London or Luxembourg.

Key job responsibilities

• Manage and control performance cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance; maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests; evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal/external are available to deliver success
• Work closely with technical development teams to deliver features that are customer‑focused, scalable, auditable and iteratively developed
• Possess a combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands‑on project and operations management
• Strong focus on quantitative data; working with large datasets and able to use the appropriate software for this scale
• Willingness to travel to EU sites

About the team

GPCS is a global team responsible for procurement and supply chain activities such as forecasting, demand planning and ordering for non‑inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non‑inventory processes to drive standardization, cost reduction and efficiencies and provides consistent support to stakeholders.

Qualifications

• Bachelors degree
• Knowledge of Excel (Pivot Tables, VLOOKUPs) at an advanced level and SQL
• Experience working cross‑functionally with tech and non‑tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements
• Experience driving end‑to‑end delivery and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management and schedules

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Required Experience

Exec