ACES Specialist

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is hiring an experienced Operations Executive to manage daily operations, supervise teams, and drive performance for fast delivery. Candidates should have experience in logistics and strong skills in Excel and SQL. This role offers a dynamic work environment focused on innovative delivery solutions, requiring effective people management and problem-solving abilities.

Qualifications

• 1 year of experience in a customer-facing environment in warehousing, logistics, or manufacturing.
• Experience in Logistics Distribution or Fulfillment processes.
• Project management experience including resource planning and schedule management.

Responsibilities

• Managing daily operations for small sites.
• Supervising last-mile operations to meet customer metrics.
• Driving performance management of team members.

Skills

Customer-facing experience

Knowledge of Excel

Knowledge of SQL

Effective communication

Time management

People management skills

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are hiring an Operations Executive (UAE) to join a team that redefines fast delivery. You will ensure Amazon policies, including attendance tracking, are implemented fairly and consistently. This includes motivating, coaching, reporting and providing feedback on associates' performance, including productivity, quality and safety, to exceed Amazon expectations.

Key responsibilities

• Managing daily end‑to‑end operations for a combination of small sites.
• Supervising last‑mile operations and meeting customer‑facing metrics while maintaining cost targets and upholding safety and morale of the team.
• Driving performance management of team members, preparing and implementing training and development plans for riders.
• Continuously improving the delivery process to achieve sustained delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Acting as stand‑in for Area Manager.

Qualifications and experience

• 1 year of customer‑facing environment in warehousing, logistics or manufacturing.
• Knowledge of and proficiency in Excel and SQL.
• Effective written and verbal communication of complex concepts.
• Working directly with business teams to utilize metrics and analysis to determine improvement opportunities.
• Managing time efficiently, meeting personal goals and working effectively with internal partners and customer teams.
• Experience in Logistics Distribution or Fulfillment processes.
• Project management experience, including resource planning, schedule management, status reporting and task prioritization.
• Customer problem resolution and operating efficiently under pressure.
• Handling ambiguity, prioritizing needs and delivering measurable results in an agile environment.
• Good people management skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Experience:

IC