Electrical Maintenance Technician jobs in United Arab Emirates
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Service Technician
Job summary
An established industry player seeks a Service Technician to deliver exceptional service and maintenance for welding and cutting products. This role involves diagnosing issues, providing training, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will have a strong technical background, excellent English skills, and a willingness to travel. Join a dynamic team that values innovation and customer engagement, and take your career to the next level in a thriving industry.
Qualifications
- 4-6 years of experience as a service technician in welding and cutting.
- Excellent communication skills in English; additional languages are a plus.
Responsibilities
- Provide repair and installation of welding and cutting products.
- Conduct training and demonstrations for customers and distributors.
Skills
Education
Tools
Position Overview: Service Technician
- Service & Maintenance: Provide repair, troubleshooting, and installation of welding & cutting products. Educate customers/distributors/agents on product techniques. Generate after-sales revenue.
- Repair & Troubleshooting: Ensure high-standard servicing within agreed timelines. Provide alternative solutions if repairs are delayed. Diagnose root causes and advise on replacing only defective parts.
- Reporting & Installation: Report daily activities via Innosoft. Lead installation from start to finish, including pre-installation planning, testing, training, commissioning, and handover.
- Sales & Lead Generation: Create spare parts lists, initiate discussions on critical spare parts, ensure the use of genuine parts, and report on leads for retrofits.
- Customer Engagement: Conduct regular visits for sales and lead generation, understand customer activities, and maintain documentation of installed bases and machine details.
- Documentation & Quality Control: Maintain complaint reports, machine documentation, and update critical issue reports regularly.
- Training & Demonstrations: Train customers and distributors on operation and maintenance. Conduct product demonstrations at customer locations and ESAB centers.
- Key Interfaces: Collaborate with customers, distributors, logistics, sales, product management, and after-sales teams.
- Language: Excellent English communication skills; additional languages are advantageous.
- Education: Diploma or Bachelor's in Electrical/Electronic Engineering or higher.
- Technical Skills: Self-motivated, commercially focused, with strong analytical, problem-solving, and technical skills. Ability to improvise and resolve product queries. Valid local driving license required.
- Experience: 4-6 years as a service technician in the welding and cutting industry.
- Mobility: Willingness to travel within the assigned region.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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