Customer Service Manager jobs in United Arab Emirates
Air Freight Services Manager: Growth, Ops & Compliance
Expeditors
Senior Account Executive, Digital - Freelance - 4 months - Immediate Start
Daniel J Edelman Holdings
Senior SME Banking Relationship Manager | Growth & Advisory
Peergrowth Consultancy Co.
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsRegional Customer Success Manager - ME Growth & Adoption
Crunchtime
Senior Mid-Market Account Executive, Gulf Region
Avepoint
MICE & Groups Sales Manager for Revenue Growth
25hours Hotels
Sales Executive
Aventis Medical Equipment Maintenance LLC
Air Freight Services Manager: Growth, Ops & Compliance
Job summary
A leading logistics company seeks a Service Manager in Abu Dhabi to enhance their air services product. Primary responsibilities will involve operations, managing accounts payable, and promoting compliance while ensuring effective communication within the team. Candidates should possess extensive industry knowledge and excellent communication skills, with benefits including paid vacation and training programs.
Benefits
Qualifications
- 4 years of industry specific knowledge required.
- Thorough knowledge of air services product preferred.
Responsibilities
- Review and support day-to-day quotations and minimize branch losses.
- Plan and support monthly meetings and manage workload delegation.
- Promote compliance with company policies and maintain positive vendor relationships.
Skills
Education
To further develop the air services product in the marketplace through focus on Operations Finances Sales People Systems andCulture in adherence to the companys policy and procedures.
- Review and support with day-to-day quotations
- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
- Have thorough knowledge of the air services product including Breakbulk Gateway & Pricing knowledge.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Take an active role in the transition of new business/ updates to existing business.
- Grow department Revenue in line with District budget target and management expectations.
- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Assist the Manager with EPEs on the department in line with the 31 Initiative.
- Assist the Manager with key staff with goal setting and monitoring development.
- Support the manager as required and applicable in the following areas:
- Proactively work to maintain accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (airlines truckers etc.) utilizing BNP.
- Manage intercompany accounting discrepancies via AJAX report
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all
- employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Qualifications :
- Global logistics industry knowledge
- Good computer skills (e.g. MS Excel MS Word)
- Fluent in English
- Excellent interpersonal and communication skills
- 4 years of industry specific knowledge
- Graduate of IATA/FIATA introductory course (preferred)
Additional Information :
Employee Benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Remote Work :
No
Employment Type :
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.