Customer Relations Associate

Payoneer; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial services company in Dubai is seeking a motivated Customer Relations Associate for the Turkish market. This role requires overseeing mid-tier client relationships, enhancing client satisfaction, and addressing operational needs. The ideal candidate has 3 years of experience in customer relations, is bilingual in Turkish and English, and has a strong understanding of financial systems. This is a full-time role with opportunities for professional growth.

Qualifications

• 3 years experience in customer relations, account management or sales.
• Experience in fintech, financial services, or e-commerce.
• Strong understanding of financial systems or digital payments.

Responsibilities

• Oversee and manage relationships with midtier clients.
• Identify business opportunities and support product education.
• Act as the primary point of contact for Turkish-speaking clients.
• Collaborate with internal teams to represent client needs.
• Implement scalable solutions to enhance efficiency.

Skills

Customer relations

Account management

Sales

Bilingual in Turkish and English

Relationship building

Organizational skills

Tools

CRM platforms (e.g., Salesforce)

Job description

Customer Relations Associate Turkish Market Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

What you'll be investing your time on :

• Oversee and manage relationships with midtier clients ensuring a high level of engagement and satisfaction.
• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting through product education.
• Act as the primary point of contact for Turkish-speaking business clients supporting their operational and financial needs.
• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.
• Proactively identify recurring problems and implement scalable one-to-many solutions to enhance efficiency and prevent churn.
• Support the development and implementation of new processes and pilot initiatives, contributing to a growing and evolving team.
• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk and Compliance.
• Maintain accurate client records and activity tracking within the CRM platform.
• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

Have you done this kind of stuff

• 3 years experience in customer relations, account management or sales, preferably in fintech, financial services, or e-commerce.
• Language skills: Turkish and English (Advanced).
• Proven success managing mid-tier or high-volume client segments with a focus on client retention.
• Strong understanding of financial systems or digital payments.
• Excellent communication, relationship building, and organizational skills.
• Experience working cross-functionally with internal teams.
• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience

IC

Employment Type: Full Time

Experience: years

Vacancy: 1