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Customer Service Agent
Job summary
A global recruitment agency is seeking a Customer Service Agent in Dubai. The role requires coordinating customer orders, managing logistics documentation, and ensuring efficient communication across departments. Candidates must have a Bachelor’s degree and at least 2 years of experience in a relevant sector, with a preference for Arabic-speaking applicants aged 37 and below. Competitive salary and benefits are offered, including an annual flight ticket and bonus.
Benefits
Qualifications
- Open to Arabic speakers, only aged 37 and below.
- At least 2 years of UAE experience in the same role within aluminum/metal/logistics of building materials industry.
- Knowledge of import/export documentation and shipping regulations.
Responsibilities
- Coordinate customer orders, deliveries, and shipment schedules across departments.
- Manage ERP data entry, shipping documentation, and order tracking.
- Follow up with warehouse and purchasing teams on dispatches and ETAs.
- Handle import/export procedures and maintain accurate logistics records.
Skills
Education
Position Title: Customer Service Agent
Employment Type: Full Time
Salary: 9K AED all-inclusive depending on experience and qualifications
Benefits: Annual flight ticket for self and annual bonus
Job Location: Dubai, UAE
About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai.
- Coordinate customer orders, deliveries, and shipment schedules across departments.
- Manage ERP data entry, shipping documentation, and order tracking.
- Follow up with warehouse and purchasing teams on dispatches and ETAs.
- Handle import/export procedures and maintain accurate logistics records.
- Open to Arabic speakers, only aged 37 and below
- Bachelor’s degree in Management, Customer Service, or related field
- At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry
- Knowledge of ERP systems, import/export documentation, and shipping regulations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.