Senior Account Manager RX - Dubai

Deliveroo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service is seeking an experienced Key Account Manager to manage high-value accounts and lead a small team of Account Managers. You will be responsible for developing growth strategies and engaging with senior stakeholders to enhance account performance. Ideal candidates have over 5 years of relevant experience, strong analytical and problem-solving skills, and team management experience. Fluency in English is mandatory; Arabic knowledge is advantageous.

Benefits

Healthcare benefits

Annual leave allowance

Parental leave

Qualifications

• 5+ years of experience in F&B/FMCG/Tech/E-commerce.
• 1-2 years of people management experience.
• Strong knowledge of the restaurant industry is a plus.
• Fluency in English; Arabic is a plus.

Responsibilities

• Manage a portfolio of Key Accounts with high value clients.
• Supervise a small team of Key Account Managers.
• Develop and deliver negotiations and longer term account planning.
• Build growth plans driven by critical thinking.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Team player

Adaptability

Job description

About The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

What you will be doing

• Manage a portfolio of Key Accounts partners that consist of high value QSRs, National & International Accounts, or Local Gems
• Manage a small team of Key Account Managers (~2-3) who also manage a portfolio of high value accounts
• You will work closely with Key Accounts and will take full ownership of the development and delivery of negotiations and longer term account planning workstreams. You require less support to solve more complex problems and you will become an SME (Subject Matter Expert), scaling ways of working across your segment and sometimes more broadly. You will work with your portfolio of accounts and interact primarily with the stakeholders who manage day to day projects or operations, internally and externally
• Use the strong relationships you have developed to accelerate the growth and health of your portfolio. You will be required to build growth plans for your portfolio that involves critical thinking
• Your scope of influence from an account perspective involves senior stakeholders as well as those managing the day-to‑day and you have regular interactions with your Team Lead and leaders across the Deliveroo business. As a SME you are a trusted voice of our largest Key Accounts and actively involved in the design and improvement of internal workstreams
• Manage a small team of Account Executives as well as an Account Manager who also manage a portfolio of high value accounts

Requirements

• 5+ years of experience in a relevant industry F&B/FMCG/Tech/E-commerce
• 1-2 years of people management experience
• Strong analytical and problem‑solving skills
• Well‑organised with excellent team‑player qualities
• Strong interpersonal skills to build and maintain relationships
• Agile and highly adaptable to a fast‑paced work environment
• Strong knowledge of the restaurant industry is a plus
• Fluency in English, Arabic is a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology‑driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.