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Senior Help Desk & IT Systems Specialist
Job summary
A staffing and recruitment company based in Dubai is seeking an experienced IT professional for a role involving Help Desk support. Candidates should have over 4 years of experience in IT, particularly in Service Desk operations and hardware configuration. The ideal candidate will possess a degree in IT-related fields such as MS IT or BTech. Responsibilities include providing support, resolving issues, and mentoring junior staff members.
Qualifications
- 4+ years of experience working in an IT role including Service Desk, Hardware deployment/configuration, and Access Administration.
- SME knowledge of PC hardware and software with an emphasis on Microsoft.
Responsibilities
- Work on the Help Desk taking ACD calls and resolving end user issues.
- Serve as a senior resource for all Support Services and Help Desk staff.
- Create documentation and training material, and mentor junior staff members.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.