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Hotel Reservations & Guest Experience Specialist
Minor International
Dubai
Presencial
USD 8.000 - 14.000
Tempo integral
Há 30+ dias

Resumo da oferta

An established industry player is seeking a detail-oriented Reservations Agent to enhance guest experiences and drive revenue. In this role, you will be responsible for managing reservations, adhering to company standards, and ensuring guest satisfaction. Your expertise in hotel operations and familiarity with technology will be key in maximizing quality levels and addressing guest needs. Join a dynamic team dedicated to providing exceptional service and making a positive impact in the hospitality sector. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you.

Qualificações

  • 3+ years in hotel reservations with a focus on guest satisfaction.
  • Experience with PMS & RMS technology is essential.

Responsabilidades

  • Manage reservation requests and ensure guest satisfaction.
  • Monitor daily arrivals and handle booking discrepancies.

Conhecimentos

Customer Service
Upselling
Attention to Detail
Problem Solving

Formação académica

High School Diploma
Bachelor's Degree in Hospitality Management

Ferramentas

Property Management System (PMS)
Revenue Management System (RMS)
Descrição da oferta de emprego
An established industry player is seeking a detail-oriented Reservations Agent to enhance guest experiences and drive revenue. In this role, you will be responsible for managing reservations, adhering to company standards, and ensuring guest satisfaction. Your expertise in hotel operations and familiarity with technology will be key in maximizing quality levels and addressing guest needs. Join a dynamic team dedicated to providing exceptional service and making a positive impact in the hospitality sector. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.