Guest Experience Specialist - Front Desk & Bell Services

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a dedicated guest service professional. The role involves welcoming guests, assisting with luggage, and providing exceptional service. The ideal candidate should possess strong communication skills, prior hotel experience, and the ability to work in a fast-paced environment. Join a vibrant team and enjoy exclusive employee benefits, including hotel stays and discounts in partner establishments.

Benefits

Free hotel stays across the brand

Generous discounts at bars and restaurants

Exclusive partnership offers

Staff parties and events

Qualifications

• Fluent in English; additional languages are an advantage.
• At least 1 year of hotel experience in a front-office or guest services role.
• Physically capable of lifting and transporting luggage.

Responsibilities

• Greet and welcome guests with a warm demeanor.
• Assist guests with luggage handling.
• Ensure a clean and organized lobby and driveway.
• Provide accurate information about hotel services.

Skills

Communication Skills

Customer Service

Teamwork

Problem-solving

Attention to Detail

Education

Completed Secondary School Education

Job description

A prestigious hotel in Dubai is seeking a dedicated guest service professional. The role involves welcoming guests, assisting with luggage, and providing exceptional service. The ideal candidate should possess strong communication skills, prior hotel experience, and the ability to work in a fast-paced environment. Join a vibrant team and enjoy exclusive employee benefits, including hotel stays and discounts in partner establishments.