Guest Experience Reservations Specialist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury resort in Abu Dhabi is seeking a dedicated individual to manage reservations efficiently. The ideal candidate will possess strong communication skills, a passion for guest service, and a hospitality management degree. Responsibilities include processing reservations, managing guests’ requests, and ensuring customer satisfaction. This is a full-time position within a leading hospitality team at Rixos Premium Saadiyat Island.

Qualifications

• Minimum of 1 year previous hotel experience is an asset.
• Experience with a hotel loyalty program is an asset.

Responsibilities

• Handle all reservation requests with good listening and communication skills.
• Process rooming lists and group blocks accurately.
• Explain guarantee and cancellation policies to callers.

Skills

Passion for guest service

Excellent written and verbal communication

Highly organized

Fluency in English and Russian

Ability to handle multiple tasks

Computer proficiency in Windows

Education

Degree or Diploma in Hospitality Management

Tools

Opera Property Management System

Job description

A luxury resort in Abu Dhabi is seeking a dedicated individual to manage reservations efficiently. The ideal candidate will possess strong communication skills, a passion for guest service, and a hospitality management degree. Responsibilities include processing reservations, managing guests’ requests, and ensuring customer satisfaction. This is a full-time position within a leading hospitality team at Rixos Premium Saadiyat Island.