Hotel Reservations & Guest Experience Specialist

Minor International; Dubai; On-site; USD 8,000 - 14,000; Full time

Job summary

An established industry player is seeking a detail-oriented Reservations Agent to enhance guest experiences and drive revenue. In this role, you will be responsible for managing reservations, adhering to company standards, and ensuring guest satisfaction. Your expertise in hotel operations and familiarity with technology will be key in maximizing quality levels and addressing guest needs. Join a dynamic team dedicated to providing exceptional service and making a positive impact in the hospitality sector. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3+ years in hotel reservations with a focus on guest satisfaction.
• Experience with PMS & RMS technology is essential.

Responsibilities

• Manage reservation requests and ensure guest satisfaction.
• Monitor daily arrivals and handle booking discrepancies.

Skills

Customer Service

Upselling

Attention to Detail

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Property Management System (PMS)

Revenue Management System (RMS)

Job description

An established industry player is seeking a detail-oriented Reservations Agent to enhance guest experiences and drive revenue. In this role, you will be responsible for managing reservations, adhering to company standards, and ensuring guest satisfaction. Your expertise in hotel operations and familiarity with technology will be key in maximizing quality levels and addressing guest needs. Join a dynamic team dedicated to providing exceptional service and making a positive impact in the hospitality sector. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you.