384

Application Support Analyst jobs in United Arab Emirates

End User Support Lead - Tier II/Desktop Specialist

Intertec Softwares

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago
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Robotics Event Support & On‑Site Tech Specialist

Expert Hub Robotic Solutions

Dubai
On-site
AED 60,000 - 120,000
30+ days ago

Brand Field Specialist — Merchandising & Partner Support

ENTERTAINER FZ LLC

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

MarTech Support & Platform Optimization Specialist

dmg events

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourApp

Sharjah
Remote
AED 120,000 - 200,000
30+ days ago
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(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourApp

Abu Dhabi
Remote
AED 120,000 - 200,000
30+ days ago

Issuing Specialist for Portfolio Support

PayTech Nexus Ltd

Dubai
On-site
AED 200,000 - 300,000
30+ days ago

SAP B1 Support Consultant

WMS MIDLLE EAST

United Arab Emirates
Remote
AED 120,000 - 200,000
30+ days ago
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Bilingual Banking Support & Service Specialist

First Abu Dhabi Bank (FAB)

Abu Dhabi
On-site
AED 60,000 - 120,000
30+ days ago

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End User Support Lead - Tier II/Desktop Specialist
Intertec Softwares
Abu Dhabi
On-site
AED 120,000 - 200,000
Full time
30+ days ago

Job summary

A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.

Qualifications

  • ITIL certification (Foundation level or higher) required.
  • Experience with ticketing systems like ServiceNow or Manage Engine.
  • Strong understanding of hardware, software, and network infrastructure.

Responsibilities

  • Provide Tier II support for hardware, software, and network services.
  • Document ticketing and provide customer updates.
  • Assist in training and mentoring staff.

Skills

Tier II client support
Troubleshooting IT issues
Technical guidance
Documentation skills
Multi-tasking
Customer service
Team collaboration

Education

Bachelor's degree in IT

Tools

Ticketing systems (ServiceNow, HPSM, etc.)
Job description
A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.