Top Executive Support Analyst

Schneider Electric; Dubai; On-site; AED 120,000 - 168,000; Full time

Job summary

A leading global energy management company is seeking an IT Support Specialist to provide assistance to Top Executives in Dubai. This role requires extensive knowledge of PC hardware and applications, strong communication skills, and a customer-oriented mindset. Ideal candidates will have a Bachelor's degree in a related field and at least 4 years of IT support experience. Join us to make an impact in sustainability and efficiency while working on dynamic IT projects that support leadership in the region.

Benefits

Equitable opportunities

Inclusive work environment

Career development programs

Qualifications

• 4+ years of IT support experience preferred.
• Ability to communicate with executives and establish trust.
• Any IT related certification, especially ITIL/ITSM, is a plus.

Responsibilities

• Provide daily support to Top Executives and their Assistants in Dubai Office.
• Log and track tickets in ServiceNow platform.
• Manage IT request or support requirement for ExCom events in Dubai/APAC region.

Skills

PC hardware/iOS/Android mobile/Office applications

Strong communication skills

Willing to learn different IT skills

Customer mindset

Problem-solving capability

Education

Bachelor’s degree in computer engineering or information system or similar

Tools

ServiceNow

Job description

Who are we and what we stand for?

Our purpose and mission are what guides us and represents our promise to all our stakeholders – customers, partners, employees, influencers, shareholders, and communities.

Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency.

Our renewed purpose highlights our commitment to create lasting impact while maintaining our promise to make the most of our energy and resources bridging progress and sustainability for all.

Our updated mission continues to reinforce our value of strong partnerships, where trust is needed above all.

Your Role – Magic happens when you bring great people together!

• Solid experience in PC hardware/iOS/Android mobile/Office applications, etc
• Strong communication skills, great opportunity to work alongside Senior Management
• Passionate, willing to learn different IT skills
• Provide daily support to Top Executives and their Assistants in Dubai Office
• Log and track ticket in ServiceNow platform by following operation process
• Manage IT request or support requirement for ExCom events in Dubai/ APAC region
• Fulfil ad-hoc request from top leaders / corporate requirement
• Manage communication with Top Executives and their Assistants for service change or outage
• Proactively identify and improve current service gaps that affects leaders' productivity or user experience
• Be a member of global Top Executive Support community and partner with the rest for global network
• Proactively share insights, propose improvement plan and follow through

About You

• Bachelor’s degree in computer engineering or information system or similar
• Good English communication skill in both verbal and written
• Willing to help others / Customer mindset
• Ability to communicate with executives and establish the trust
• Familiar with PC hardware / iOS / Android mobile / Office applications, etc.
• Passionate and demonstrated problem solving capability
• Proved IT support experience (4 years+) is preferred
• Any IT related certification is a plus, especially ITIL / ITSM

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.