Program Manager - Seller health, Program Manager - Seller Risk

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Amazon is looking for a Seller Performance and Compliance Manager to oversee compliance strategies across MENATR regions. The role focuses on educating sellers and improving account health while managing various compliance areas and collaborating with cross-functional teams. Applicants should have significant program management experience and strong analytical skills, with a mandate to ensure business continuity and compliance excellence.

Qualifications

• 3 years of program or project management experience.
• 5 years of cross-functional experience with tech and non-tech teams.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Collaborate on new product initiatives to define compliance requirements.
• Drive seller education initiatives to improve account health.
• Monitor regulatory developments and coordinate responses across teams.

Skills

Stakeholder management

Data-driven improvements

Process improvement

Advanced Excel skills

SQL knowledge

Education

Bachelor's degree

Master's degree

Job description

Amazon is seeking a pragmatic, innovative, and driven individual to manage seller performance and compliance. In this regional role covering MENATR stores (UAE, KSA, EG, TR), you will develop compliance strategies and initiatives that create a roadmap of regulatory risks and requirements with mitigation plans to ensure business continuity with minimal disruption. Regulatory requirements could range from general licenses to operate as an e-commerce business to specific certificates for product safety compliance.

The Seller Performance and Compliance Manager will manage various compliance areas in a fast-paced environment across multiple functional groups to deliver best-in-class compliance solutions supporting existing and emerging products. This role will engage with legal, operational, and technical teams to influence product strategy and design appropriate controls. The manager will advise senior stakeholders on compliance implications and promote compliance among sellers to improve account health performance.

Key responsibilities include:

1. Collaborate on new product initiatives to understand legal impacts, define compliance requirements, and establish policies and controls for successful launches.
2. Monitor regulatory developments and issues, educate management, and coordinate responses across teams.
3. Manage external audits and examinations, maintaining relationships with assessors and ensuring timely responses.
4. Promote a culture of compliance by engaging with business teams to educate, understand objectives, and influence product design.
5. Drive seller education initiatives to improve account health.
6. Oversee daily compliance program functions, including regulatory reporting and control oversight.
7. Maintain policy libraries and risk measurement tools foundational to compliance programs.
8. Prepare reports for senior management on compliance health and risks.

About the team

The team is part of MENATR 3P, handling three verticals: Seller registration, Seller compliance, and Account health management.

Minimum qualifications:

• 3 years of program or project management experience
• 5 years of cross-functional experience with tech and non-tech teams
• 3 years of implementing process improvements using data and metrics
• Bachelor's degree
• Advanced Excel skills (PivotTables, VLOOKUPs) and SQL knowledge
• Experience defining program requirements and using data to drive improvements
• 5 years of end-to-end delivery experience and reporting to senior leadership
• 5 years of process improvement experience
• Stakeholder management experience
• Experience building processes, managing projects, and schedules

Preferred qualifications:

Master's degree

Our inclusive culture empowers Amazonians to deliver the best results. If you need accommodations during the application or onboarding process, please visit [link]. If your region isn't listed, contact your Recruiting Partner.

Required Experience: Manager