Operations Command Center Engineer - 1st Line Monitoring

Atribs Metscon; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Dubai is seeking an Associate Engineer for their Operations Command Center. This role involves providing critical 1st level support for switching platforms and core authorization applications, analyzing alerts generated by monitoring solutions, and managing incidents. Ideal candidates will possess a Bachelor’s degree in IT and have proven experience in system monitoring, along with strong analytical skills and proficiency in tools like Python and Grafana. This position offers a dynamic work environment with ongoing learning opportunities.

Qualifications

• Bachelor’s degree in IT or related field.
• Proven experience in system monitoring and network management.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide 1st level support for Switching platform & Core authorization applications.
• Incident management as per policies.
• Keep stakeholders updated through various channels.

Skills

System monitoring

Problem-solving

Network management

Analytical skills

Teamwork

Education

Bachelor’s Degree in IT or related field

Tools

Grafana

SolarWinds

Control-M

Python

Bash

PowerShell

Job description

A technology solutions provider in Dubai is seeking an Associate Engineer for their Operations Command Center. This role involves providing critical 1st level support for switching platforms and core authorization applications, analyzing alerts generated by monitoring solutions, and managing incidents. Ideal candidates will possess a Bachelor’s degree in IT and have proven experience in system monitoring, along with strong analytical skills and proficiency in tools like Python and Grafana. This position offers a dynamic work environment with ongoing learning opportunities.