Lobby Butler

Marriott Hotels Resorts; Dubai; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Dubai seeks a dedicated Food Service Associate to serve food and beverages, maintain cleanliness, and ensure guest satisfaction. Candidates should have at least one year of related experience and a high school diploma. This position involves direct guest interaction and a commitment to quality service.

Qualifications

• Minimum 1 year of related work experience in food service.
• Ability to stand for extended periods and lift heavy objects.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Maintain cleanliness of work areas throughout the day.
• Check in with guests to ensure satisfaction.

Skills

Food service skills

Customer service

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Present a physical and accurate check to guests and process payment.

Responsibilities

• Record transactions in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Maintain cleanliness of work areas including china and glassware throughout the day.
• Complete closing duties including restocking items and turning off lights.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships; support team to reach common goals; and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces and navigate stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.