Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Agent to provide exceptional service and enhance guest experiences at the Waldorf Astoria. Candidates should have a passion for hospitality, excellent communication skills, and experience in luxury hotels is a plus. The role involves managing check-ins/outs, accommodating guest requests, and ensuring a high level of service standards.

Qualifications

• Passion for delivering exceptional service.
• Calm, efficient and organized with great attention to detail.
• Excellent personal presentation and grooming.

Responsibilities

• Check in and check out guests in a friendly manner.
• Accommodate special requests and assist with registration.
• Maximize room occupancy through up-selling techniques.
• Demonstrate knowledge of hotel services and promotions.

Skills

Exceptional service delivery

Hospitality and guest service

Attention to detail

Communication skills

Tools

OnQ

Job description

Overview

Guest Service Agent at Waldorf Astoria Dubai International Financial Centre (HOT0BYFV)

Guest Service Agent at Waldorf Astoria Dubai International Financial Centre warmly welcomes guests, assists with check-in and check-out, and delivers seamless, personalized service from arrival to departure. The role embodies True Waldorf Service and Forbes Five-Star standards, ensuring every interaction is handled with genuine care to create an exceptional guest experience.

What will I be doing?

• Check in the arriving guest and check out the departing guests in a friendly and caring manner enlivening True Waldorf Service
• Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
• Ensure that the front office leaders are kept fully aware of any relevant feedback from guests
• Demonstrate a high level of engagement including True Waldorf Stories for our guests
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow Waldorf Astoria brand standards
• Assist other departments, as necessary
• Perform related duties and special projects assigned

What are we looking for?

Guest Service Agent at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering exceptional service
• Professional manner with an emphasis on hospitality and guest service
• Calm, efficient and organized with great attention to detail
• Excellent personal presentation, grooming and communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• OnQ experience
• Experience in luxury hotels

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office