Duty Manager - Front Office - Jumeirah Mina Al Salam

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality firm is seeking a Duty Manager for their Front Office Team at a prestigious resort in the UAE. The role demands 3-5 years of experience in guest services in the luxury sector, along with a Bachelor's degree in Hospitality. This position offers a supportive work environment and generous benefits, including a competitive tax-free salary and opportunities for professional growth.

Benefits

Colleague discounts on food and beverage

Access to Learning & Development programmes

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Qualifications

• 3 – 5 years of experience in luxury hospitality.
• Experience in Guest Services/Public Relations/Front Office roles.
• Knowledge of Front office applications.
• Proficient in English or preferred local language.

Responsibilities

• Supervise Front Office operations to ensure service standards.
• Conduct room inspections for compliance.
• Coordinate activities to improve service delivery.
• Manage booking situations including overbooking.
• Maintain cleanliness of lobby and entrance areas.

Skills

Guest Services

Public Relations

Front Office Management

Computer Literacy

English Proficiency

Education

Bachelor’s Degree in Hospitality

Tools

MS Office

Front Office Applications

Job description

Duty Manager - Front Office - Jumeirah Mina Al Salam

United Arab Emirates

Trending

Job Description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah:

Set along a two kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office Teamin Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You:

• 3 – 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office
• Knowledge of Front office applications
• Proficient in English or preferred local language

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)