Arabic Patient Coordinator for Clinic

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare clinic in Dubai is seeking a skilled and bilingual Arabic Patient Coordinator. In this role, you will support Arabic-speaking patients, manage appointments, and facilitate communication with healthcare providers. The ideal candidate has previous healthcare experience, strong communication skills, and a commitment to patient satisfaction. Join us to enhance patient experiences in a fast-paced environment.

Benefits

Salary Benefits

Qualifications

• Fluent in Arabic and English, both written and spoken.
• Previous experience in a healthcare or clinic setting is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients in a friendly and professional manner.
• Manage the appointment scheduling process.
• Coordinate communication between patients and healthcare providers.

Skills

Fluent in Arabic and English

Strong communication and interpersonal skills

Excellent customer service abilities

Organizational skills

Tools

Healthcare management software

Microsoft Office

Job description

Ontime Group is seeking a skilled and bilingual Arabic Patient Coordinator to join our clinic. In this essential role, you will be the primary point of contact for Arabic-speaking patients, ensuring their needs are met and providing exceptional customer service. Your role will be pivotal in enhancing patient experiences and facilitating communication between patients and healthcare providers.

Responsibilities

• Greet patients in a friendly and professional manner, ensuring a welcoming atmosphere
• Manage the appointment scheduling process, including phone calls and online bookings
• Assist patients with completing necessary forms and documentation
• Provide clear information to patients regarding services, procedures, and clinic policies
• Coordinate communication between patients and healthcare providers to facilitate continuity of care
• Handle patient inquiries, concerns, and feedback with professionalism and empathy
• Maintain accurate patient records and manage administrative tasks
• Support patient follow-up and post-treatment care as required

Requirements

• Fluent in Arabic and English, both written and spoken
• Previous experience in a healthcare or clinic setting is preferred
• Strong communication and interpersonal skills
• Excellent customer service abilities with a focus on patient satisfaction
• Proficient in using healthcare management software and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Team player with a positive attitude and a commitment to high-quality patient care

Benefits

Salary Benefits