Account Manager - Securities Services (UAE National Role)

HSBC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global banking corporation is looking for an Account Manager for their Securities Services team in the UAE. This role focuses on client retention and satisfaction by managing relationships, overseeing client plans, and implementing service improvements. Ideal candidates should have strong communication and stakeholder management skills, as well as the ability to adapt to client needs in a digital landscape.

Qualifications

• Ability to manage client relationships and stakeholder interactions.
• Strong communication skills for client engagement.

Responsibilities

• Ensure high levels of client satisfaction and retention.
• Manage non-operational queries and escalations.
• Conduct client service reviews and due diligence.
• Implement fee schedules and manage key agreements.

Job description

Overview

Account Manager - Securities Services (UAE National Role) - 0000LT7W

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious UAE national to join our Securities Services (SSV) team. The Account Management sits within the SSV platform, and this role has been created to further support the consistent application and on-going delivery of the “Next Generation” of account management to SSVs’ strategically important client base, across SSV products. Working alongside Client Service Managers and the Client Executives, a primary purpose of the role will be to ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

Responsibilities

• Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base
• Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
• Proactive management of non-operational queries, issues and escalations across all products and jurisdictions
• Conduct and manage service reviews and support ongoing client due diligence of HSBC
• Management of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements
• Client relationship and internal stakeholder management
• Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
• Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements.
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
• Management of client improvement plans.
• Articulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments
• Promote client adoption of digital tools and support client to co-service model
• In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.