ZAF Support Recruitment

Teleperformance; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Join a dynamic and fast-paced recruitment team in a role that emphasizes high-quality administrative support and candidate management. This position requires a proactive individual who thrives under pressure and possesses excellent communication skills. You will be the central hub for candidates, ensuring timely and accurate processing of documentation while maintaining strong relationships with internal stakeholders. This is an exciting opportunity to contribute to a vibrant community that values commitment and confidence in solving customer queries. If you're looking for a role that challenges you and allows you to make a significant impact, this could be the perfect fit.

Qualifications

• Minimum 1-year previous administration experience is essential.
• Recruitment experience is an advantage but not mandatory.

Responsibilities

• Provide high-quality administrative service to candidates and the business.
• Manage candidate interactions throughout the recruitment cycle.
• Ensure compliance with GDPR regulations in recruitment processes.

Skills

Attention to Detail

Communication Skills

Proactive Approach

Organizational Skills

Ability to Work Under Pressure

Telephone Skills

Multi-tasking

Data Entry Skills

Education

Matric/Equivalent

Tools

Microsoft Office Applications

Job description

Overview

Job Overview

This is a role working within the volume recruitment department, therefore is an incredibly busy and fast-paced environment. With volume recruitment, tasks can be repetitive and deadlines are frequent. We are seeking individuals that are good at working under pressure, are proactive, self-motivated, can think on their feet, have good attention to detail, and are not afraid of a challenge.

Qualifications

Qualifications and Experience

• Minimum 1-year previous administration experience (Essential)
• Matric/Equivalent (Essential)
• 12 months Tenure within Teleperformance (Essential)
• Recruitment experience (Advantage)
• Performance to be “met expectation” or “exceeded expectation”
• Clear Disciplinary actions on BMS
• 3 Months positive QA scores (Essential)
• Jump Recruitment (Essential)
• This is an Acting role to cover Maternity

Talent Management Process that will be followed:

• Talent Assessment
• Skills verification test
• Case study

Please be prepared for the above before interviews commence.

Are you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey, and are you Confident in your ability? We would like you to join our Community.

Responsibilities

Main Responsibilities

• To act as the “Hub” for candidates and the wider business to provide a high-quality and timely administrative service, in an environment where each interaction matters.
• Supporting the delivery of recruitment requirements within agreed timelines.
• Candidate management with regular contact with candidates throughout the recruitment cycle, including video calls for document verification.
• All relevant administrative processes to be completed with a high level of accuracy and efficiency at all times.
• Ensuring identity and eligibility to work documents are produced by all candidates and verified prior to making an offer of employment, data entry.
• Maintaining the recruitment database, ensuring it remains up to date and adheres to GDPR regulations to support periodic auditing for compliance.
• Probity – Processing background checks such as Adverse Credit, Criminal Checks, and Employment History checks.
• Building and developing positive and useful relationships with a range of internal stakeholders, including Training, HR Admin, Operational Managers, and other recruitment team members, across South Africa, United Kingdom, and Northern Ireland.
• End-to-end auditing of internal employee files.
• Providing regular reports and updates to relevant stakeholders.

Competencies & Skills Required

• Ability to communicate with a wide range of people in a professional capacity.
• Excellent telephone skills with the ability to handle queries in a helpful and supportive manner.
• Proactive approach and the ability to initiate change where required.
• Capable of working under pressure, prioritizing, and multi-tasking to meet deadlines.
• Highly organized with exceptional attention to detail, regard for accuracy, and data entry skills.
• Strong IT skills with experience of in-house systems.
• Competent in using Microsoft Office Applications, particularly Excel.
• High level of accuracy and attention to detail.
• Ability to cope with change in a fast-paced environment.