Contract Manager

Bidvest Prestige; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading facilities management company in Gauteng seeks an experienced individual to implement and manage cleaning solutions for clients. Responsibilities include ensuring service delivery per the agreed SLA, conducting audits, managing performance, and facilitating staff training and development. Candidates must have a Diploma in a related field, a valid SA driver's license, and at least 3 years of relevant experience. A commitment to quality management and customer focus is essential, along with proficiency in key software tools.

Qualifications

• 3 years relevant experience in Facilities Management, CRM, Property Management, and Financial Management.
• Knowledge of the OHS Act and ISO 9001 Quality Management.
• Valid South African Driver's License.

Responsibilities

• Implement and manage a cleaning solution for clients per SLA.
• Conduct daily audits on services rendered to maintain quality standards.
• Manage staff performance and provide training and development.

Skills

Facilities Management

Customer Relationship Management (CRM)

Project Management

Financial Management

Excellent Written Communication

Negotiation Skills

Education

NQF Level 6: Diploma in Property Management, Project Management, Operations Management

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication